Job Description

About MyOutDesk

Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams. Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term careers while contributing meaningfully to growing U.S.-based teams.

About the Role

We are hiring Client Support Representatives to work directly with U.S.-based businesses across multiple industries — including real estate, healthcare, finance, legal, and professional services. In this role, you will be the primary point of contact for clients and customers, handling inquiries, resolving issues, coordinating follow-ups, and ensuring every interaction reflects a high standard of professionalism.

This role is ideal for professionals who have worked in a BPO or call center environment supporting U.S. clients across different accounts or industries — and are ready for a stable, long-term placement with a single dedicated client.

What You'll Be Doing

• Handle inbound and outbound client communications via phone, email, and chat professionally and within defined SLAs.
• Respond to inquiries, process requests, and follow up until every case is fully resolved.
• Maintain accurate records and log all interactions in CRM systems.
• Coordinate with internal teams and escalate issues appropriately and on time.
• Schedule appointments, confirm bookings, and manage follow-up communications as needed.
• Support account onboarding and early-stage client relationship management.
• Meet weekly KPIs — response time, resolution rate, call volume, and quality scores.
• Follow defined SOPs and client-specific protocols consistently.

Requirements

• Strong spoken and written English — C1 preferred.
• 3+ years in customer service or client support — BPO or U.S.-client experience preferred and must be documented on your resume.
• CRM or ticketing platform experience (Salesforce, HubSpot, Zendesk, or similar).
• Your last 3 positions should reflect an average tenure of at least 1 year per role; this will be verified during the screening process.
• Calm under pressure, empathetic, and solution-oriented.
• Comfortable working under performance metrics and documented SOPs.
• Bachelor's degree or relevant experience preferred.

Benefits

• Competitive salary based on experience.
• Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General).
• 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations.
• Private health insurance — Rímac EPS coverage from the start.
• Long-term career placement with a single dedicated U.S. client.
• Fixed U.S. business hours — no rotating shifts.
• Exposure to U.S. business standards, tools, and professional culture.
• Career growth opportunities — many of our Associates grow with the same client for years.

IMPORTANT: When applying, please upload your resume in English.