Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking a dynamic individual for the role of Finance Team Leader to join our team:

• Location: Heredia, Costa Rica

• Work schedule: Monday to Friday (8:00 am to 5:00 pm)

• Work model: Hybrid

• Contract Type: Indefinite-term
  

Responsibilities:

• Manage stakeholder relationships and governance with PDS clients across LatAm and US regions, serving as primary point of escalation for all PDS Property Managers and ensuring timely resolution of complex issues.

• Oversee accounts payable operations and billing processes to ensure invoices are processed on time and accurately per quality parameters, payments are processed due-date, and all billings are completed timely and accurately across all regions.

• Collaborate with PDS Finance teams and SAER Operations to ensure all financial information, tasks, and system access are performed according to JLL policies and standards, including proper documentation and compliance with regional requirements.

• Manage and report on KPIs, SLAs, OLAs, and quality metrics; provide comprehensive reports on customer operations by region; and analyze information across different systems to issue consolidated reports for management decision-making.

• Drive continuous process improvements and standardization initiatives; maintain timely updates to all documentation including Process Maps, SOPs, and BCP/RCM; perform sample quality checks; and support management in specific strategic projects.

• Recruit, interview, and onboard new team members; manage employee onboarding processes; monitor team productivity and workload distribution; and ensure adequate resource allocation to meet operational demands.

• Conduct performance reviews and deliver constructive feedback; hold regular 1-1 meetings with team members for coaching, mentorship, and guidance on complex work challenges to meet team KPIs and quality metrics consistently.

• Facilitate career path discussions and create individual development plans; manage succession planning; promote formal training programs; develop team capabilities; and build technical and functional expertise across the team.
  

Requirements:

Education and Experience:

• Finance/accounting degree (required)

• Minimum 5 years of experience in finance operations, accounts payable, or related financial processes (required)

• At least 2-3 years of experience in a team lead, supervisor, or coordinator role (required)

• Experience in multinational companies, preferably with LatAm and US regional exposure (desired)

• Experience with property management or real estate finance operations (desired)

• Experience with Certinia (formerly FinancialForce) or similar PSA systems (desired)
  

Language Skills:

• English proficiency: Advanced level (required)

• Spanish proficiency: Advanced level (desired)
  

Technical Skills:

• Advanced proficiency in Microsoft Office Suite, particularly Excel (required)

• Proficiency in accounting ERP systems (required)

• Experience with Certinia/FinancialForce platform (highly desired)

• Experience with JDE or similar enterprise systems (desired)

• Strong knowledge of accounts payable and billing processes (required)
  

Personal Skills:

• Strong analytical and problem-solving abilities

• Excellent teamwork and leadership skills

• Outstanding communication and stakeholder management capabilities

• Ability to manage multiple priorities and meet tight deadlines

• Coaching and mentoring mindset

• Process improvement orientation
  

Additional Requirements:

• Proven track record in driving team performance and operational excellence

• Strong knowledge of accounts payable and billing processes

• Proficiency in accounting ERP systems

• Ability to work independently with minimal supervision

• Strong attention to detail and quality focus

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.