Job Description

PDO Representative

Ottawa South

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Flexible summer hours to help you make the most of your time
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The PDO Representative is responsible for conducting various Pre Delivery Orientations to identify deficiencies and provide the Homeowner with an orientation to their new home prior to and once the Homeowners occupy the home.

Here’s how you’ll contribute

• Conducts various inspections and orientations prior to and after the Homeowner occupies the home;
• Explains the Tarion / Minto warranty to Homeowners and addresses any concerns;
• Inspects all Homeowner issues and determines appropriate course of action;
• Ensures timely quality completion of deficiencies and follows up on all inspection “work days”;
• Directs all duties related to and leading up to the closure of a home after the Customer PDO;
• Reviews all Minto PDO and Customer PDO items with the appropriate construction team for completion of work;
• Schedules and assigns all work to be completed with trade partners;
• Ensures files are kept up to date for all work scheduled in the Spring and Summer, as per Tarion guidelines;
• Ensures timely closure of all service calls in the database;
• Responds to Homeowner telephone calls and emails including emergency services calls and schedules work as required;
• Interacts with production, design centre, architecture and trade partners to resolve construction issues;
• Ensures all completed inspection forms and correspondence are filed in customer’s file.

What you bring to the team

• A minimum of two (2) years of relevant work experience. Previous experience in the construction is considered an asset.

• Problem solving

• Good judgment

• Attention to detail

• Interpersonal skills

• Professional in nature

• Adaptability to the customer

• Communication skills (listening, verbal and written)

Hiring pay range: $60,000-$66,000 a year

Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, residents, and the neighbourhoods we serve.

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Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at hrrecruitment@minto.com.