Job Description

JPMorganChase is seeking high-caliber talent for full-time opportunities within our Global Card Operations organization, with a focus on the PCI Compliance and Data Compromise Team. Join a fast-paced, mission-critical group that helps protect our clients and the payments ecosystem by driving strong security standards and effective incident response.

As a PCI Compliance and Data Compromise Operations Associate within the Global Card Operations organization, you will be responsible for monitoring, educating, and supporting internal and external stakeholders on Card Brand requirements related to proactive security validations. You will stay current on industry security trends and evolving technology to help ensure controls and processes remain aligned with changing expectations. You will also facilitate clear, timely communications during data compromise events and serve as a primary liaison between merchants and Card Brands to drive effective coordination and prompt resolution of security incidents. Success in this role requires exceptional organization, strong client presence, and demonstrated problem-solving and leadership skills.

Job responsibilities

• Continuously track and interpret Card Brand (Visa, MasterCard, Amex, Discover, etc.) requirements for proactive security validations, ensuring organizational compliance and timely updates to stakeholders.

• Develop and deliver educational materials, training sessions, and guidance to merchants and internal teams regarding Card Brand security requirements and best practices for PCI DSS compliance.

• Research, learn, and effectively communicate emerging security trends, threats, and technology updates relevant to payment card industry (PCI) compliance.

• Serve as the primary facilitator for calls and communications during data compromise events, ensuring all parties are informed, coordinated, and following established protocols.

• Act as a liaison between merchants and Card Brands, translating technical and compliance requirements into actionable steps and ensuring clear, concise, and timely communication.

• Maintain accurate records of compliance activities, incident responses, and communications with Card Brands and merchants. Prepare reports and summaries as needed.

• Identify opportunities to enhance compliance processes, incident response protocols, and educational materials based on feedback and evolving industry standards.

Required qualifications, capabilities and skills

• Previous experience with Merchant Services, Payments, and/or card networks is essential.
• Must have client-facing and external partner-facing experience.
• Project management skills
• Ability to identify common areas of risk and compliance vulnerability and escalate as appropriate.
• Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders.
• Strong sense of initiative, independence, and ability to prioritize multiple complex situations to deliver successful results.
• Proficient Microsoft Suite of applications, including Excel, Access, PowerPoint and capable of developing high-quality presentations.
• Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation.

Preferred qualifications, capabilities and skills

• Qualifications in a relevant discipline, PCI Professional (PCIP), Certified Information Systems Security Professional (CISSP), or similar industry certifications are a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans