The PCH Training Specialist is responsible for facilitating new employee and ongoing staff training on Epic Ambulatory, registration/scheduling applications and operational processes. The Trainer should have a thorough understanding of the relevant Epic applications, third-party systems, and both patient access and call center operational workflows. Responsibility includes coordinating with the Epic Ambulatory, Technology, BHMG Training and Support teams and the Manager(s) of the PCH scheduling team(s). The Trainer must also successfully complete the Epic Credentialed Trainer program. The trainer is also responsible for creating tip sheets and identifying training opportunities. Accessibility outside normal business hours, including the ability to facilitate and/or participate in early morning and evening meetings as needed.
The following is intended to describe the general nature and level of work being performed by individuals assigned to this job by listing the major components for this position (i.e., key responsibilities and essential duties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and are subject to change sometimes. Additionally, other duties may be assigned at the discretion of leadership to meet business, customer, and/or patient needs.
• Develops training materials for ongoing employee education related to Epic Ambulatory applications (e.g., Cadence, MyChart) and operational processes related to call center, patient access, and financial clearance workflows.
• Designs and creates reference materials (e.g., handouts, job aids, workflow guides) for new and existing employees on operational processes and Epic ambulatory applications.
• Works with PCH leadership and/or other Baptist trainers to develop written procedures and training materials to guide, clarify and support the staff in their individual roles.
• Identifies ongoing training needs for new and existing employees.
• Delivers training courses to new and existing employees via an in-person classroom setting and/or Teams, provides on-the-job training and performs validation testing.
• Plays an active role in understanding business and system optimization initiatives.
• Organizes new staff orientation and ongoing training for staff.
• Teaches staff to effectively prioritize, manage time, make good decisions, conduct proactive follow-up and document clearly, concisely, and completely.
• Leads and supports employees to accomplish all job objectives, inspire confidence and motivation.
• Observes staff to identify skill deficiencies, process problems and procedural
misunderstandings.
• Captures themes and develops targeted education to address these improvement areas. Works with BHMG Practice Managers to capture feedback and understand applicable growth areas from the practice-perspective for the PCH scheduling-based team.
• Evaluate individuals and PCH overall performance to ensure training is meeting business needs and improving patient access
Work Experience
Relevant Work Experience
Education
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.
Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states.
Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.
Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.
Learn more at BaptistHealth.com.
