BHMG
Patient Connection Hub - Louisville
The Patient Connection Hub (PCH) is designed to be a premier health contact center that provides
patients, families and referring physicians multiple pathways to connect to Baptist Health. The goal of the PCH is to deliver a high-quality and integrated Baptist experience; ensuring that patients receive the
correct care, from the appropriate provider in right timeframe. The PCH Manager of Training and Quality is responsible for developing/building training content and facilitating new employee and ongoing staff training on multiple systems including Epic, Finesse, Cisco, OnBase, etc. The manager will be responsible for developing and organizing training content relevant to a diverse group of employees and skill sets. Responsibility includes coordinating with the Epic Ambulatory, Technology, BHMG Training and Support teams and the Manager(s) of the PCH scheduling team(s). The instructor must also successfully complete the Epic Credentialed Trainer program.
Minimum Education, Experience, Training and Licensures Required:
Work Experience
Education
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.
Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states.
Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.
Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.
Learn more at BaptistHealth.com.
