Job Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

About Premier ER & Urgent Care

Premier ER & Urgent Care, an Intuitive Health company, provides both Emergency Room and Urgent Care services in modern, convenient facilities across Central Texas. Our hybrid model ensures patients receive the right level of care—whether for serious emergencies or everyday needs—with a focus on quality, compassion, and efficiency.

Under the supervision of on duty, licensed personnel (i.e., Registered Nurse, Licensed Vocational Nurse, or Providers), the Patient Care Assistant may perform a variety of functions in support and care of patients requiring urgent or emergency care.

Essential Job Functions:

General

• Welcomes and greets all patients in person and/or over the phone. Answers the phone while maintaining a polite, consistent manner practicing proper telephone etiquette.
• Protects patient confidentiality and ensures that Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers.
• Assists in keeping Premier ER clean and organized. Cleans and disinfects equipment, instruments, and supplies as needed.
• Attends staff meetings as scheduled.
• Maintains own knowledge/skills and attends appropriate training for role responsibilities.
• Assumes responsibility for coordination of educational activities, as appropriate.
• Assists in facility and system Quality-Assurance activities.
• Displays professionalism, tact, respect, and team effort when working with coworkers and the public.
• Refers patient complaints to appropriate designated personnel as needed.
• Assists with placing patients in rooms after registration.
• Assists with patient transport within the facility or to their car upon discharge.
• Acts as a sitter for psychiatric patients in crisis (suicidal ideation, homicidal ideation) when needed.
• Receives supplies into the facility. Unpacks and properly stores items in a timely manner.
• Performs tasks and/or assist with procedures that are within his or her knowledgebase, competency, and as permitted by the policies and procedures of Premier ER.
• Transports specimens to partner labs as needed.
• Works collaboratively with other disciplines to provide well-coordinated patient care. Promotes a positive attitude for good interpersonal, interdepartmental, and interfacility relationships.
• Maintains awareness of and adheres to current policies and procedure set forth by Premier as well as other regulatory guidelines dictated by entities including but not limited to The Texas Department of State Health Services and COLA’s laboratory accreditation program.
• Adheres to established laboratory procedures and follows established safety guidelines for working in the laboratory. Processes specimens, reports results, and files paperwork according to written Laboratory procedures.
• Performs other duties as assigned.

Patient Care

• Performs tasks and/or assists with procedures that are within employee’s knowledge base, competency, and as permitted by the policies and procedures of Premier ER.
• Assists with resuscitation efforts such as performing chest compressions, assisting with retrieval of needed supplies, and/or performing other tasks per Premier’s Policies and Procedures and according to the Patient Care Assistant’s documented training and competence assessment.
• Initiates intravenous access and/or performs phlebotomy.
• Collects specimens such as blood and urine and performs laboratory tests as ordered on the specimens.
• Obtains patient’s weight and vital signs. Acquires 12 Lead EKG’s and places patients on continuous cardiac and/or pulse oximetry monitoring, non-invasive blood pressure monitoring systems as directed and/or ordered by the provider. The Patient Care Assistant 2 is responsible for the collection of information only. Interpretation of the information collected is the responsibility of the appropriate licensed care provider.
• Assists with application of orthopedic splints and dressings.
• Measure and fit crutches and instruct patients on a proper crutch use.
• Assists with wound care.
• Assists with patient transport within the facility and/or positioning of the patients

Qualifications

Knowledge, Abilities and Skills:

Must possess knowledge and understanding of daily assignments, unit activities, and basic computer skills including Microsoft Word, Excel programs and 3 Job Description- Patient Care Assistant 2 (PCA2) software applications. • Demonstrates effective and accurate verbal and written communication. • Must be flexible in changing assignments, workloads, and learning of new skills. • Able to comprehend and communicate instructions, multitask, be detail oriented, and organized. • Possess general knowledge of safety and infection control. • Some minimal travel may be required between sites of operations. • Completion of Premier venous access training and competency upon hire.

Education Qualifications and Credentials:

A minimum of a High School Diploma or GED equivalent is required. • Excellent interpersonal skills are required. • Current BLS Certification or obtained within first 14 days of employment. • ACLS & PALS must be current or obtained within 12 months of hire. • Preferred experience: Two years’ experience in an urgent care, emergency department, or similar healthcare setting OR enrolled in an accredited registered nursing program with completion of one clinical rotation OR certified Paramedic or Intermediate EMT

Physical Demands:

Must possess knowledge and understanding of daily assignments, unit activities, and basic computer skills including Microsoft Word, Excel programs and 3 Job Description- Patient Care Assistant 2 (PCA2) software applications. • Demonstrates effective and accurate verbal and written communication. • Must be flexible in changing assignments, workloads, and learning of new skills. • Able to comprehend and communicate instructions, multitask, be detail oriented, and organized. • Possess general knowledge of safety and infection control. • Some minimal travel may be required between sites of operations. • Completion of Premier venous access training and competency upon hire.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.