Job Description

The Arc Ontario

PC Technician II

Salary: $21.01 - $22.38

Join our team as an IT Support Specialist at The Arc Ontario and play a vital role in supporting a mission-driven organization dedicated to empowering individuals of all abilities. You'll provide high-level hardware and software support, manage internal help desk requests, configure and deploy equipment, maintain secure network systems, and ensure staff have the tools they need to succeed. Apply now to make a meaningful impact through your technical expertise!

Work Location: Canandaigua, NY

Schedule: Full-Time; M-F 8-4 with flexibility to meet business needs

As a full time team member at The Arc Ontario, you will receive...

• Health and retirement benefits
• Paid time off; Over 3 weeks of vacation within your first year!
• Sick Time
• Growth potential/Opportunity for advancement within my agency
• Educational Assistance
• Employee Assistance Program
• Access to a Fitness Center in the Main Facility
• Pay on Demand
• Free Telehealth with EZaccessMD
• Emergency Assistance Funding
• And more

Our Culture

Investing in our staff while thriving in a flexible and fun work environment!

The Arc Ontario Story:

Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community.

Responsibilities

• Troubleshoots and maintains computer and peripheral equipment at the main facility and off-site locations.
• Monitors and responds to internal help desk system to maintain a high level of customer service to staff and individuals.
• Makes necessary modifications to user security rights and application access due to staff position changes and terminations.

Requirements

• Associates Degree preferred and/or at least two (2) years of experience providing hardware and software support to small-to-medium sized companies.
• Staff training experience a plus.
• Experience in administration of Microsoft networking environments, Microsoft Office suite, Microsoft Exchange, Office 365 and similar applications.
• Experience with Microsoft server and VMWare virtualization environments a plus. CompTIA A+ and/or Network + certification desired.

The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.