Job Description
Posting number: 17151
Department: Community Supervision and Corrections Department
Job classification: Technician
Posting type: Open
Categories: IT and Computers, Management
The PC Technician maintains and supports the Department's information and communications systems.
About The Harris County Community Supervision and Corrections Department (CSCD):
The Harris County Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, supervising more than 70,000 individuals and employing over 600 staff members across 6 locations. We provide a wide range of services including community supervision, outpatient counseling, cognitive-behavioral programming, and residential treatment, designed to strengthen our clients’ abilities and support their long-term success. With a focus on utilizing evidence-based practices, we aim to improve outcomes and reduce recidivism for all clients under supervision.
Duties and Responsibilities:
- Maintain and support the Department's information and communications systems.
- Provide technical support for Help Desk requests.
- Install, configure, maintain and troubleshoot Department's computer software and hardware.
- Install, configure and maintain other computer and network related devices, such as copiers, printers, scanners, projectors, television, video conferencing equipment and fax machines.
- Provide user technical assistance for hardware, software and other IT services.
- Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, co-workers, and members of the public.
- Document troubleshooting steps taken to resolve user issues within the Help Desk ticketing system in a timely manner.
- Troubleshoot and resolve network problems.
- Create and maintain user, email and computer accounts.
- Works with the Technical Inventory Support Coordinator to maintain inventory database, conduct routine audits and assist with the disposal of retired equipment.
- Travel to and support all department facilities as needed. Office location is dependent on assigned responsibilities.
- Willing to work irregular hours in response to Department needs, including overtime if assigned.
- Performs other related duties as assigned.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
Examples of duties
Education and Experience:
- Associates degree, Bachelor’s degree, or higher from an accredited college OR
- One (1) year of computer hardware and software support experience in lieu of degree
- Experience supporting Windows 10 and above and current versions of Microsoft Office and Microsoft Technologies.
Licensure:
- Must have a valid Texas Driver’s License.
Knowledge, Skills and Abilities:
- Must possess exceptional written and strong verbal communication skills.
- Working knowledge of electronics and computer hardware and software.
NOTE Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Qualifications
- Associate degree or higher in electronics and/or computer science.
- Certifications: CompTIA A+, Microsoft or similar relevant certifications.
- Experience working with end users in a Help Desk position using remote assistance methods.
- Experience with Active Directory, Windows Server and related OS tasks.
Supplemental information
Position Type and Typical Hours of Work:
- Regular Full-Time
- Hours will be discussed during departmental interview.
Salary:
- $ 4,409.67 Monthly - $ 4,974.21 Monthly
- Depends on Qualifications
- Base in 26 pay period
Work Environment and Physical Demands:
- While performing the duties of this job, the employee regularly works in an office setting. Occasional travel using a County provided vehicle may be required within Harris County. Occasional exposure to outdoors including heat, cold and precipitation.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear. Ability to lift items weighing up to 50 pounds on a frequent basis. Ability to move/bend/squat or otherwise maneuver to connect cables, hardware or other items while setting up or troubleshooting computer equipment.
Reporting Relationships:
- Reports To Position: IT Manager
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
