Newport News, Virginia
The PC Technician performs general Help Desk and PC Tech duties by providing courteous technical expertise on the telephone or in person for reported hardware or software problems. The Tech will assist and coordinate support across multiple Information Systems departments to include but not limited to IS Telecom, Network, Server, Email, Workday, and iCare teams.
What you will do
Provide technical expertise for reported hardware or software problems over the phone and in person at multiple Riverside locations across the health system
Ensure that all phases of end user support are coordinated, monitored, logged, tracked, and resolved appropriately. Create and maintain documentation such as Help Desk User Guides and Knowledge Base articles.
Assist in and coordinate support across multiple Information Systems departments to include but not limited to IS Telecom, Network, Server, Email, Workday, and iCare teams
Support Construction Management and system offices and units to coordinate moves and installations
Performs special assignments and projects to support IT operational needs
Qualifications
Education
High School Diploma or GED, (Required)
Associates Degree, Information Systems (Preferred)
Experience
1 year experience in Healthcare processes and procedures and the use of information in clinical and financial departments (Preferred)
1 year experience in assessing and analyzing customer's technical issues via phone or in person (Required)
Skills and Abilities
Two (2) certifications required from the following: CompTIA A+ CE, or CompTIA N+ CE, or CompTIA Security+ CE, Apple Certified Support Professional, Apple Certified IT Professional, Cisco Certified support Technician (CCST), Cisco Certified Network Associate (CCNA).
1st certification obtained within 90 days of start date and 2nd certification within 180 days of start date. (Required)
Licenses and Certifications
Drives personal vehicle for RHS business 25% or more of the time to perform essential functions of the job
Valid Drivers License (Required)
Other Requirements
Call Rotation
Weekend Shifts
Irregular Shifts
Work/Float in more than one work location
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc. providing comprehensive, high quality health care services to citizens of eastern Virginia. Riverside has been the leading provider of state-of-the-art healthcare in the region since 1915.
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