Job Description

'abra' means creation. Therefore, our goal is to lead the information systems market and to create relevant and precisely adapted technological solutions to the business needs of our customers.

We are looking for a PC Technician, as part of our System group, to support and manage incidents, problems and IT related enquiries for our clients.

A full time, on site position, based in emek Beit Shean, Israel.

Key Responsibilities:

1. Support users on end user devices, software products, and office technology.
2. Duties include resolving help desk tickets, maintaining hardware, troubleshooting and resolving user issues.
3. Working with management to prioritize work, researching technology solutions, tracking inventory and assets.
4. Ensuring security and maintenance of shared technology equipment and onboard new employees.
5. Referrals for assistance in solving problems, support for Win operating systems, user management in Active Directory, Exchange mail servers, etc.

Requirements

• 1 -2 years of experience as PC technical support / Teir 1 / Teir 2 - mandatory
• Experience with Windows Servers - mandatory
• Knowledge in virtualization, HYPER-V or VMWARE
• Knowledge of Active Directory
• Familiarity with Exchange mail servers
• Familiarity with backup software
• Microsoft certification - an advantage
• Driver's license
• High self-learning ability
• Ability to work in a team, proactive, high service awareness, and reliability.