Job Description

P&C Liability Supervisor

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Baltimore, MD

Reporting To: Chris Lewis

Compensation: $75,000 - $88,400 / year

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We are seeking an experienced P&C Liability Supervisor to serve as the primary managerial liaison between Davies (as the Third-Party Administrator) and the Maryland Transit Administration (MTA) Transit Insurance Group (TIG).

This role is a critical leadership position responsible for overseeing day‑to‑day claims operations, supervising TPA claims staff, ensuring strict compliance with MTA/TIG claims handling guidelines, and serving as the primary point of contact for MTA Claims Management.

During the transition period, the Project Manager will be the first Davies employee trained within the MTA TIG Department and will subsequently assume the Senior Claims Supervisor role, directly supervising all assigned TPA staff operating under the MTA TIG contract.

Key Responsibilities

• Serve as the primary liaison between Davies and MTA TIG Claims Management
• Supervise and manage all Davies TPA claims staff assigned to the MTA TIG operation
• Certify and confirm that all TPA staff:
  • Have successfully completed required background, criminal, and warrant checks
  • Have passed the required Claims Interview Test
  • Meet all MTA hiring and retention requirements prior to resume submission
• Ensure consistent compliance with MTA/TIG Claims Manual policies, procedures, and service standards
• Maintain operational readiness, audit preparedness, and contractual compliance at all times
• Provide effective supervision of claims adjusting staff, including:
  • Attendance management (absenteeism and lateness)
  • Performance management and disciplinary actions
  • Retraining and professional development
  • Termination and dismissal processes when required
• Serve as the escalation point for all staffing issues
• Provide clear, detailed direction and expectations to adjusting staff
• Initiating contact with appropriate parties within 48 business hours of assignment
• Obtaining recorded or written statements
• Securing police, fire, and government agency documentation
• Identifying and interviewing witnesses
• Obtaining index information on injured parties
• Securing and evaluating all medical documentation and treatment
• Preparing detailed claim summaries and status reports
• Negotiating and settling claims based on documented liability and damages
• Obtaining vehicle appraisals and MTA estimates
• Identifying subrogation potential
• Conducting or coordinating accident scene investigations as necessary
• Confirm completion of:
  • Daily Diary entries
  • Serious Exposure reports at both staff and supervisory levels
• Ensure adjusters maintain an active caseload of 150–175 claims through effective diary management
• Monitor and confirm proper reserving practices and ongoing reserve reviews
• Ensure staff use only MTA‑approved vendors and contractors, and only with written MTA authorization
• Confirm that unauthorized vendor usage does not occur; Davies bears responsibility for any unauthorized costs
• Coordinate with MTA Defense Counsel:
  • Provide accurate investigative documentation and evidence
  • Assist with litigation preparation and defense strategy
  • Appear in court or hearings as required
• Provide enhanced oversight for high‑exposure, sensitive, or serious accident claims at MTA’s direction
• Upon completion of MTA TIG training, provide initial and ongoing training to Davies staff on:
  • MTA Insurance Claims Management systems
  • Microsoft Word, Excel, Access, and related tools
• Support ongoing system adoption, compliance, and reporting accuracy

Skills, knowledge & expertise

• Bachelor’s degree from an accredited college or university
• Minimum 8 years of claims experience, with emphasis on:
  • General liability
  • Automobile liability
  • Bodily injury claims
• Minimum 5 years of supervisory or management experience
• Extensive knowledge of:
  • Maryland Motor Vehicle Regulations
  • Maryland tort and negligence law
  • Claims investigation, evaluation, and resolution practices
• Proven experience with litigation management and defense strategy
• Demonstrated ability to recruit, train, supervise, and lead claims professionals

Equal Employment Opportunity & Legal Notices

BenefitsAt Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com