We are seeking detail-oriented and customer-focused PC Refresh Technicians to support a large-scale end-user device replacement initiative. This role will assist with deploying new hardware to employees, coordinating device shipments, preparing and configuring endpoints utilizing Microsoft Autopilot, and providing end-user support throughout the migration process.
The ideal candidate will have experience with Windows device deployments, endpoint support, hardware troubleshooting, and customer service. While many devices will be provisioned through Autopilot and shipped directly to users, technicians will also assist with device preparation, asset management, issue resolution, and user onboarding to ensure a smooth transition.
Support enterprise PC refresh and device replacement projects.
Prepare, configure, and validate Windows laptops and desktop devices for deployment.
Assist with Microsoft Autopilot enrollment, device provisioning, and deployment activities.
Rename devices, verify asset information, and ensure deployment standards are followed.
Coordinate shipping, receiving, tracking, and inventory management of hardware assets.
Troubleshoot deployment-related issues during device setup and onboarding.
Provide remote and/or onsite support to end users during device transitions.
Assist users with initial login, account setup, application access, and peripheral connectivity.
Perform hardware diagnostics and basic troubleshooting for laptops, desktops, docking stations, monitors, and accessories.
Escalate complex technical issues to senior support teams when necessary.
Maintain accurate documentation of deployment activities, inventory records, and support tickets.
Follow established project schedules and deployment procedures to meet rollout timelines.
Support data migration activities and device reimaging when required.
Ensure compliance with security, inventory, and asset management standards.
2+ years of desktop support, deployment, or PC refresh experience.
Experience with Windows 10/11 environments.
Familiarity with Microsoft Autopilot, Intune, or endpoint management tools.
Experience supporting hardware deployments and device lifecycle management.
Ability to troubleshoot basic software, hardware, and connectivity issues.
Strong customer service and communication skills.
Experience working with ticketing systems and documenting support activities.
Ability to lift and move computer equipment as needed.
Strong organizational skills and attention to detail.
Experience with Microsoft Intune and Endpoint Manager.
Previous enterprise PC refresh or large-scale deployment project experience.
Knowledge of Active Directory, Azure AD (Entra ID), and Microsoft 365.
Experience with asset management and inventory control processes.
Understanding of hardware imaging and deployment methodologies.
CompTIA A+, Network+, or equivalent certifications preferred.
This is a Contract position based out of Orlando, FL.
The pay range for this position is $23.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Orlando,FL.
This position is anticipated to close on Oct 3, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.
