A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.
People and Culture are dedicated to fostering an engaged and empowered workplace. One that’s strong, diverse and where our team members have exciting career pathways to choose from. We do it by making people’s lives easier through better experiences, useful tools, and by providing ongoing opportunities to learn and grow.
Are you a proactive HR/ER professional who thrives in fast‑paced environments and enjoys helping leaders navigate complex people issues? We’re seeking an experienced P&C Advisor to provide specialist support across our portfolio of brands.
In this role, you’ll work closely with line managers as their trusted advisor on performance, behaviour, conduct, and workplace relations matters. You’ll manage a broad range of people‑related cases, offer clear and practical guidance, and ensure decisions are aligned with our policies, enterprise agreements, and the Fair Work Act.
Case & Issue Management
Providing expert advice to managers on performance management, misconduct, and non‑work‑related injury/illness cases.
Assess and resolve team member concerns and complaints in a timely and professional manner.
Workplace Relations & Compliance
Supporting investigations into equal opportunity complaints and employee relations issues across all brands.
Ensure all advice aligns with legislation, enterprise agreements, and internal policies.
Risk Management
Identify and assess workplace relations risks, including sexual harassment, bullying, discrimination, and safety‑related matters.
Recommending strategies to minimise exposure and support compliant decision‑making.
Leader Capability & Coaching
Coach and guide leaders through people processes, helping them build confidence and capability in managing their teams.
Provide clear, pragmatic recommendations and communicate implications of various options.
HR/ER Expertise
Significant experience managing HR/ER cases across performance, behaviour, investigations, and workplace concerns.
Strong Performance & Conduct Experience
Proven ability to manage high‑volume and complex performance, behaviour, and equal opportunity matters.
Stakeholder Influence
Strong communication, influencing, and negotiation skills with stakeholders at all levels.
Legislative Knowledge
Solid understanding of the Fair Work Act, workplace policies, and industrial instruments.
Customer‑Focused Approach
Ability to communicate risks clearly, provide balanced recommendations, and support leaders to make informed decisions.
Adaptable & Responsive
Comfortable managing competing priorities and delivering timely, accurate advice in a fast‑moving environment.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 186712
Employment Type: Full time
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Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week.
We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work.
• Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value.
• Our purpose is Helping Australians eat and live better every day.
• Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.
