Job Description

BASIC PURPOSE OF THE JOB

To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer’s perception or call/visit experience.

REPORTS TO

• Admitting/PBX Coordinator

JOB REQUIREMENTS

Supervisory Responsibilities: No

Minimum Education: High School Diploma/GED

Degree: General

License/Certification Required: None

Minimum Work Experience: Some experience as an operator preferred, 1 -2 years customer service office environment experience is a plus

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks.
• In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time.
• Must be able to view computer screens and receive audible communications.

DUTIES AND RESPONSIBILITIES

• Demonstrated ability to perform required responsibilities efficiently, accurately and professionally.
• Usage of codes phones: Black code phone- for any code, Red phone is Fire, and the cream colored phone is an emergency downtime phone.
• Establishes and maintains effective working relationships with co-workers and general public, proactively thinking of how you can best meet their needs from your area. Stays current with key personnel changes, knowing who is on call etc.
• Maintain and updates a list of authorized personnel for distribution of in-house keys.
• Competently meets the expected standard for greeting customers over the phone.
• Complies with HIPAA, Corporate Compliance and other organizational guidelines around maintaining Patient Confidentiality.
• Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
• Utilizes hospital resources and time respectfully and accountably
• Willingly accepts any other assignments that may be requested.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.