PBX Department/Communications Center:
Communications is an excellent opportunity to gain a start in the world of Emergency Management and customer service. As a PBX operator you will learn skill sets that will aid you in dealings with professional, emergency/disaster dispatch, information assessment, call connectivity, data entry, and interpersonal relations situations that will prepare you for success in any emergency dispatch or call center career. Working with the usages and protocols of emergency notification, Conveyant Teledirectory, patient location, public address systems, and the security dispatch radio you will gain essential knowledge to assist with interdepartmental and community, communication and safety.
The Communications Center is staffed to provide full service to the hospital, and all outlying properties, 24 hours a day, 365 days a year.
This position combines customer services call center skills with emergency response to effectively offer a constant source of communications on all emergent and non-emergent connections and notifications. Operators have a responsibility to maintain a constantly growing knowledge and applicability so as to best serve the connectivity and notification needs of the organization in a prompt and accurate fashion.
Minimum Education, Training and Experience Required:
High school diploma or equivalent preferred
Call Center experience preferred
Work Experience
Education
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.
Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states.
Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.
Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.
Learn more at BaptistHealth.com.
