B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
The PBX Operator is the voice of the hotel and a critical ambassador of the guest experience. This role delivers refined, anticipatory service through all guest communications, ensuring every interaction reflects Forbes-level standards of professionalism, warmth, and personalization.
The PBX Operator serves as the central communication hub of the hotel, seamlessly connecting guests to services while proactively identifying opportunities to enhance satisfaction, as measured through Medallia and guest feedback platforms.
Education: High school diploma/GED or equivalent experience required.
Experience/Knowledge/Skills/Abilities: · Must be customer focused, pay attention to details, and work well with others.
Minimum one year in luxury hospitality, PBX, guest services, or reservations preferred
Must be able to perform job duties in a repetitious and fast paced environment.
Must utilize excellent guest service skills to enhance the museum experience and meet the needs of museum guests with a positive attitude
Must be able to multi-task and be self-motivated
Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events
Physical: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift
Standing, stooping, and bending for long periods of time
Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest private real estate and banking concern located in the Washington, D.C. area. Founded in 1892, the B. F. Saul Company has a proud tradition of consistent growth and financial strength. Utilizing time proven investment principles, quality operations, focused management, and a true commitment to our team members, the organization has built a prosperous and positive history of success that spans over 130 years.
The Hospitality Group operates a portfolio of business class hotels that are branded under franchise agreements with Intercontinental Hotels Group, Marriott International and Hilton. The properties are fully owned by the B. F. Saul organization and we employ a team of 1,100 enthusiastic hospitality professionals!
Our hotel distribution spans three states: Virginia, Maryland, and Florida, with specific emphasis on the National Capital region. Our portfolio includes full-service hotels with extensive food and beverage facilities, mid-size select service properties, and extended stay hotels. In addition, we own and operate two IACC-certified Northern Virginia conference and training facilities that serve as independently branded Executive Conference and Training Centers (ECTC), as well as adjunct facilities to local full service hotels.
