Job Description

The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also directs and addresses inquiries of front entrance walk-in traffic.

JOB RESPONSIBILITIES

The PBX Operator performs several duties to facilitate communications into the Center.
Accountabilities:

• Answers all incoming PBX calls for the hospital, interviewing callers and directing calls to the appropriate location.
• Clearly conveys and receives messages to meet the needs of all stakeholders.
• Understands and meets the needs of customers, responding with courtesy, clarity, and accuracy to all inquiries.
• Greets and provides information to patients, families, vendors, and all other visitors.
• Monitors the work environment to ensure functionality, safety, and teamwork.
• Ensures optimal coverage for shifts they are responsible for and reports any problems perceived, potential, or real to Supervisor in a timely manner.

REQUIRED MINIMUM EDUCATION

• High School Diploma or equivalent.

REQUIRED MINIMUM CERTIFICATION

• None required

REQUIRED MINIMUM EXPERIENCE

• One year PBX experience, receiving and directing large volume of incoming calls, preferably in a healthcare setting.

REQUIRED MINIMUM SKILLS

• Excellent interpersonal and communication skills.
• General computer experience required.

PREFERRED QUALIFICATIONS

• None

PHYSICAL DEMANDS

• None

WORKING CONDITIONS

• Computer work
• Standing desk option

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.