PBX Operator
Full-Time, Nights
The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. This team manages all incoming and outgoing calls, overhead paging, emergency code communications, and critical notification processes. Switchboard Operators play a vital role in ensuringtimely,accurate, and courteous communication, often serving as the first point of contact for individuals reaching the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.
Direct incoming calls from the switchboard and patient information lines in a courteous and professional
manner Monitor alarms and emergency telephones in the switchboard and communicate necessary
information quickly. Receive and process work orders ina timelyand professional manner. Provide
information to walk-up visitors and patients in a courteous and professional manner.
Proficiencyin answering switchboard and information desk telephones with professionalism andcourtesy.
Ability to greet andassistvisitors in a friendly and courteous manner.
Skill in managing difficult or emotional customer situations and responding promptly to customerneeds and requests.
Competency in answering and appropriately responding to all emergency alarms and codes.
Accuracy in processing work order information and providingaccurateinformation to callers andwalk-up visitors.
Requirements:
High school diploma or equivalent
One year customer service experience
Benefits:
Health, Vision, Dental, and Pet Insurance
Life Insurance
Short Term and Long-term Disability and Life Insurance
Identity Theft Protection
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
5 days of Paid Time Off available upon hire
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financialassistance
Retirement with Company Match
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.
Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states.
Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.
Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.
Learn more at BaptistHealth.com.
