Job Description

Shifts Available: Nights

Employment Type: Full-time

Hours: 12-hour shifts

Location: Riverview Regional Medical Center - Gadsden, AL

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes.

Responsibilities

Responsibilities Section

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously

• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel

• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments

• Support communication during hospital emergencies or critical events by coordinating calls and information flow

• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

• High school graduate or GED equivalent, required
• Previous experience in an office or receptionist
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task and prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Previous PBX experience, preferred
• Customer service experience, preferred

Here are some of the benefits of working at Prime Healthcare:

• Health, dental, and vision insurance options

• Paid vacation, sick time and holidays

• Bereavement leave, FMLA and other leave options

• Employer 401K options

• Tuition reimbursement options

• Life, disability, and other insurance options

• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

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Employment Status

Full Time

Shift

Nights

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf