Job Description

This position may qualify for a sign-on bonus.

Answers and connects all incoming and in house calls to the proper departments or extensions for the five Baptist Health System’s hospitals and all other facilities. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

General Functions:
 Operates multi-position switchboard
 Answers the switchboard and connects without delay
 Gives hospital information over the telephone
 Pages hospital staff members and physicians
 Relays incoming, outgoing, and interoffice telephone calls
 Contacts personnel on their pagers, by phone or Alpha Mate Encoder
 Monitors all Fire and Security Alarms
 Completes all forms required (i.e. Dr. Red, Code Blue)
 Resets alarms (between 6 a.m. and 10 p.m.)
 Relieves other operators in PBX for breaks and meals
 Utilizes resources efficiently and effectively
 Maintains safe environment
 Participates in Performance Improvement activities

MINIMUM EDUCATION: High School Graduate or equivalent
PREFERRED EDUCATION :
MINIMUM EXPERIENCE:
PREFERRED EXPERIENCE: 6 months or more in telephone operations
REQUIRED CERTIFICATIONS/LICENSURE: NA
PREFERRED CERTIFICATIONS/LICENSURE: NA
REQUIRED CCOURSES/COMPLETIONS (e.g., CPR): NA

#LI-GF2



Embark on a rewarding career with Baptist Health System hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Baptist Health System, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note Eligibility for benefits may vary by location and is determined by employment status