Job Description

Job Location: WDI - Durham, NC 27705
Position Type: Part Time
Salary Range: $19.00
We take pride in providing exceptional service and building strong relationships with our guests! The PBX Operator
Benefits:
- Health, Dental, Vision, Short term/Long term disability, Critical Illness and Accident Coverage and life insurance
- 8 Paid Holidays
- 401k with employer match (eligible after 6 months of employment)
- Free parking & complimentary employee meals
- Family & Friends Discounts
- Employee Assistance Program (EAP)
- Growth opportunities
Responsibilities:
- Receive incoming and outgoing calls in a timely, friendly, efficient manner using the approved greetings and phrases.
- Takes messages for guests in the hotel, and those to arrive. Take messages for department head or other employees when they cannot be reached by telephone or connect to voice mail.
- Keeps records of telephone numbers, in case they are needed for emergencies.
- Familiar with all hotel services and their hours, as well as key personnel in the hotel.
- Keeps records relating to maintenance problems in guest rooms.
- Assists other guest services representatives during busy periods by replacing them when necessary (mainly the Gift Shop).
- Logs all guest requests and responds accordingly. Ensures good follow-through.
- Performs guest wake-up calls in accordance with procedures specified in the Wake-up Call Protocol.

Qualifications
- Hotel PBX experience or other switchboard experience preferred.
- Must have a pleasant, clear speaking voice and demonstrate professional communication with guests as well as co-workers.
- Developed English skills.

About Washington Duke Inn & Golf Club

The Washington Duke Inn & Golf Club is located on the campus of Duke University, only twenty minutes from Raleigh-Durham International Airport and ten minutes from Research Triangle Park. Nestled on 300 acres filled with tall pines and hardwoods, the Inn is known for its beautiful facility and grounds, 271 elegantly appointed guest rooms and suites, marvelous cuisine in the Fairview Dining Room—winner of the AAA Four Diamond Award, Forbes Travel Guide Four-Star Award and Wine Spectator Award of Excellence—the Bull Durham Bar, the Robert Trent Jones-designed 18-hole championship Duke University golf course, and its convenience to local points of interest.

The Washington Duke Inn is set apart from other area hotels and conference centers by unparalleled service, a gracious staff, luxurious interiors and attention to detail. From the moment you enter our doors, you will experience the legacy of Southern hospitality that has become synonymous with the Duke name. The Inn is owned by Duke University and is managed by WDI Hospitality, LLC of Durham, North Carolina.

Each and every day at the Washington Duke Inn & Golf Club, we take pride in being an award winning team, providing exceptional hospitality through memorable personal service while honoring our Duke heritage. Do you have a lively personality, a quick smile, and a passion for providing superb customer service? Then the Washington Duke Inn & Golf Club is looking for YOU!

To check out our current job openings, please copy and paste the following web address into your browser: http://www.washingtondukeinn.com/careers/

For more information or reservations call 919.490.0999 or 800.443.3853, or by visiting washingtondukeinn.com, and on Facebook at facebook.com/WashingtonDukeInn and on Twitter at twitter.com/washingtonduke.

Industry

Travel & Hospitality

Company Size

51-200 employees

Headquarters

Durham, NC

Year Founded

1988

Website

washingtondukeinn.com

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