Job Description

Hotel :

Phoenix Glendale Renaissance9495 Entertainment BlvdGlendale, AZ 85305Full timeCompensation Range : -

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What You Will Do

• Answer incoming calls quickly and clearly, greeting guests with a positive tone and directing them to the right person or department.
• Take and relay messages accurately, ensuring no details get lost in translation.
• Handle wake-up call requests with care, confirming times to help guests start their day right.
• Dispatch security, guest services, and maintenance teams efficiently using radios and paging systems to address guest needs and emergencies.
• Respond to basic guest inquiries like time, extension numbers, and outlet hours—and stay calm when answering emergency lines.

What We Are Looking For

• Previous guest service or reception experience – You know how to keep callers happy and calm.
• High school diploma or equivalent – Strong communication starts here.
• Reliable and flexible schedule – Ready to work weekends and holidays as needed.
• Clear communicator with a friendly voice – Your tone sets the guest experience.
• Ability to stay calm under pressure – Emergencies happen, and you’re ready to respond smartly.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy