Job Description

At SageWest Health Care, we are committed to providing our patients with the highest quality, family-friendly care available. SageWest Health Care is located in Fremont County, Wyoming, encompassing two hospitals, one in Riverton and one in Lander. Each offers a wide range of healthcare services, including inpatient medical services, emergency room services, surgical services, imaging services, laboratory diagnostic services, primary care, infusion services, and women’s health.

Hours: PRN 7:00 AM to 5:00 PM

Location: Lander and Riverton

Job Summary

The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff.

Essential Functions

• Answer incoming calls promptly, courteously, and professionally
• Direct calls to appropriate departments or personnel based on caller needs
• Accurately transfer calls and handle internal/external inquiries
• Serve as an information center for callers and internal guests
• Operate the hospital’s public address system, including pages for emergencies and routine announcements
• Execute emergency paging procedures for codes and disaster protocols
• Sanitize and maintain cleanliness of PBX equipment and workspace daily
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Knowledge/Skills/Abilities/Expectations

• Clear, articulate verbal communication
• Ability to use sound judgment and remain calm in emergencies
• Basic knowledge of hospital departments and functions
• Strong customer service orientation
• Attention to detail and ability to multitask
• Basic computer and telephone system proficiency
• Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking
• Occasional: Standing, walking, reaching with hands and arms, stooping
• Lifting: Occasionally lifts up to 10 lbs
• Office-based hospital setting
• Minimal exposure to clinical hazards
• May experience moderate noise levels from telephone equipment or emergency announcements

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None Required

Experience

• Prior Experience working with minimal supervision in a fast-paced environment (Preferred)