Job Description

Specific Job Functions:

• Answer incoming and outgoing calls using the property customer service standards
• Receive and deliver voice and text messages for property guests
• Process wake-up calls for guests
• Communicate effectively with all business contacts
• Operate a console and all peripheral equipment
• Understand and comply with all company rules and regulations
• Utilize overhead paging for casino guests
• Locate executives on cellular phones and pagers
• Handle calls, staff, and guests during an emergency situation
• Review all property news and events for the day
• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications:

• At least 1 year of customer service experience required
• Basic computer skills including knowledge of function keys, using a mouse, basic navigation and Microsoft Outlook necessary
• Positive attitude necessary
• Good verbal communication skills, articulate pleasant speech a must
• Team player a must
• Ability to work any shift
• Hotel and/or Casino industry experience preferred
• Use of a console or multi-line phone experience preferred
• Bilingual helpful