Job Description

Service Center

CSCS TX

Key Responsibilities

• Research, analyze, and resolve complex payroll tax issues and inquiries from teammates, internal business partners, tax agencies, and third-party vendors.
• Manage federal, state, and local agency notices, including investigation, documentation, response preparation, and resolution.
• Perform payroll tax reconciliations, including tax liabilities, tax payments, tax filings, unemployment tax accounts, and payroll tax balances.
• Research and resolve work state and home state taxation issues, withholding discrepancies, and jurisdictional tax matters.
• Coordinate payroll tax account registrations and maintain tax account information across federal, state, and local jurisdictions.
• Support state unemployment insurance (SUI) account maintenance, rate updates, and reconciliations.
• Review payroll tax data to ensure accurate tax calculation, withholding, reporting, and remittance.
• Assist with quarterly and annual payroll tax filing activities and validation of filing results.
• Support year-end payroll tax activities, including W-2 balancing, reconciliation, validation, and distribution.
• Experience with third party tax vendors such as ADP Smart Compliance, Ceridian Tax Service or OSV Tax Services
• Support internal and external audits by providing documentation, reports, and supporting analysis.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of payroll tax, payroll, accounting, finance, or related experience.
• Intermediate proficiency in Microsoft Excel.
• VLOOKUP EXPERIENCE NEEDED.
• Experience researching and resolving payroll tax issues and discrepancies.
• Experience reviewing and responding to payroll tax notices and agency correspondence.
• Knowledge of federal, state, and local payroll tax regulations.
• Experience performing payroll tax reconciliations and account analysis.
• Experience supporting multi-state payroll tax compliance.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

• Associate or bachelor’s degree in accounting, Finance, Business Administration, Human Resources, or a related field.
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC).
• Experience with Workday, ADP, or other enterprise payroll and tax systems.
• Experience supporting state unemployment tax administration and registrations.
• Experience supporting year-end payroll tax processing and W-2 reconciliation activities.
• Experience working in a multi-state payroll environment.

Knowledge, Skills & Abilities

• Knowledge of federal, state, and local payroll tax regulations and compliance requirements.
• Understanding of payroll tax deposits, filings, reconciliations, and agency processes.
• Knowledge of work state and home state taxation requirements.
• Ability to analyze and interpret payroll tax data, filings, notices, and reports.
• Strong investigative and root-cause analysis skills.
• Ability to identify issues, develop solutions, and implement corrective actions.
• Strong customer service and business partnership skills.
• Continuous improvement mindset with a focus on accuracy, compliance, and operational excellence.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.