Job Description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

Join our People Services team as a Payroll Support Officer and make a meaningful impact by supporting the end-to-end payroll function, where you’ll play a crucial role in ensuring accurate and timely payroll processing for our valued workforce.

You’ll collaborate with a team of experienced professionals to support our people, organisation, and transformational journey — all while living our values: delivering with heart, owning the outcome, unlocking what’s possible, and working best together.

What You’ll Do

In this hands-on support role, you’ll

• Manage daily payroll helpdesk emails, workflows, and general administrative duties.
• Process leave entries and respond to a wide range of payroll queries.
• Support onboarding by processing new employee data, changes, terminations, and bulk recruitment documentation.
• Assist with end of month payroll processes, reporting, and ad-hoc data requests.
• Maintain payroll system data and support remuneration reviews and Certified Agreement increases.
• Prepare remuneration calculations, payroll documentation, creditor payment requests, and reconciliations.
• Contribute to ABS reporting, internal/external payroll reporting, and maintenance of organisational establishment records.
• Support process improvement initiatives within the payroll function.
• Provide accurate, timely advice to employees and managers on payroll policies, procedures, and legislative requirements.

What We’re Looking For

You’re a passionate payroll professional who takes pride in supporting a seamless pay run and day to day payroll activities. You thrive in a fast-paced, high-volume environment and enjoys contributing to a collaborative and supportive team. You’ll bring strong attention to detail, a customer focused mindset, and a commitment to continuous improvement.

What You’ll Bring

• Proven experience in a payroll position, ideally in a large, high transaction volume organisation. 
• Well-developed knowledge of payroll legislation, policies, and practices, including payroll processing, withholding tax and ATO requirements.
• High level understanding of industrial awards and certified agreements, and their practical application in payroll contexts.
• Experience using payroll systems (TechnologyOne highly regarded)
• A proactive approach to problem solving and improving processes.
• Excellent communication skills and the ability to build rapport with key stakeholders.
• A proactive approach to problem solving and improving processes.
• A tertiary qualification in business or a related discipline

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry‑competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close Thursday 9th April at 5pm

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).