Job Description

Payroll Support Coordinator

Req number:

R8935

Employment type:

Part time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Payroll Support Coordinator ready to take us to the next level! If you have experience supporting payroll, human resources, benefits, or leave administration functions and are looking for your next career move, apply now.

Job Description

We are looking for a Payroll Support Coordinator to be responsible for supporting payroll administration, union step increase management, leave process coordination, and process documentation. This position will be part-time and remote.

What You'll Do

• The Payroll Support Coordinator is responsible for supporting payroll administration, union step increase management, leave process coordination, and process documentation
• This role serves as a key liaison between County Human Resources, Payroll, and internal stakeholders to ensure compliance with union agreements, timely employee compensation adjustments, and effective administration of HR-related processes
• The position also focuses on developing and maintaining process documentation to support operational consistency, training, and knowledge transfer
• Union Step Increase Administration
• Conduct a comprehensive assessment of current union step increase processes for bargaining units 202, 701, 801, and 1301
• Review and identify employees with overdue union step increases and process payments as needed
• Reestablish and maintain proactive reporting processes to ensure eligible employees receive contractual wage increases on time
• Monitor recurring reporting deadlines and develop tracking mechanisms to prevent missed increases
• Maintain documentation of procedures, timelines, and reporting requirements for future training and operational continuity
• Leave Administration Support
• Support the administration of employee leave-related processes and reports
• Provide guidance and training to internal staff regarding county leave management procedures and county reporting requirements
• Assist in responding to county HR requests related to leaves of absence and associated payroll impacts
• Identify gaps in current processes and create standardized procedures and reference materials
• Process Documentation and Continuous Improvement
• Assess existing payroll and HR administrative workflows and identify opportunities for improvement
• Develop, update, and maintain comprehensive process documentation, job aids, and training materials
• Create standardized operating procedures that support consistency, compliance, and efficient onboarding for new employees
• Payroll Inbox and Customer Support
• Monitor and assist with payroll inbox management, ensuring timely responses to employee and stakeholder inquiries
• Triage payroll-related questions and escalate complex issues to appropriate payroll or HR personnel
• Provide customer-focused support to employees, supervisors, and county partners regarding payroll-related matters

What You'll Need

• Experience supporting payroll, human resources, benefits, or leave administration functions
• Strong analytical and organizational skills with attention to detail.
• Ability to manage multiple priorities and meet critical deadlines
• Experience creating and maintaining process documentation and procedural guides
• Proficiency in Microsoft Office applications, particularly Excel

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$51-$61.80 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.