Job Description

Job Summary

The Payroll Deduction Supervisor is responsible for leading the administration, accuracy, compliance, and delivery of payroll deductions and payroll processing activities. This role supervises HR specialists; oversees payroll operations from time review through post-payroll auditing; ensures compliance with applicable laws, policies, collective bargaining agreements (CBAs), and benefit plan requirements; and serves as the primary escalation point for complex payroll and deduction-related issues. The Payroll Deduction Supervisor partners closely with HR, Benefits, Finance, Payroll, HRIS, IT, bottler partners, and third-party vendors to ensure timely and accurate payroll processing and continuous process improvement.

Duties and Responsibilities

• Operational Delivery & Execution: Supervise payroll processing activities (time review, gross-to-net validation, pre- and post-payroll audits) to ensure accurate and on-time payroll delivery.
• Ensure accurate setup, maintenance, and termination of deductions within payroll systems.
• Monitor deductions related to benefits, retirement plans, garnishments, tax levies, union dues, and other voluntary programs.
• Validate deduction calculations and identify discrepancies before payroll processing.
• Assign, prioritize, and monitor daily work for payroll team members; ensure coverage for payroll calendars, deadlines, and peak periods.
• Serves as first point of contact for resolution of escalations or complex cases and payroll issues; researches root cause and implements corrective actions.
• Validates compliance with applicable union CBA(s), pay policies, and federal/state requirements for pay administration, taxes, garnishments, benefits, and other deductions.
• Performs final payroll funding tasks and supports off-cycle payments, reversals, and adjustments as needed.
• Accountable for completing payroll and third-party banking reconciliations; investigates variances and ensures timely resolution.

Duties and Responsibilities

• Performs/oversees transactional audits and supports internal/external audits to ensure adherence to company standards and regulatory requirements; documents results and executes remediation plans.
• Identifies and implements changes to data governance standards, payroll processing requirements, and documentation (Promapp, job aids, checklists) as processes or regulations change.
• Partners with bottler HR teams, Finance, and vendors to interpret pay practices and support policy/CBA changes impacting payroll.
• Manages and provides reporting for adherence to pre-defined payroll and case/service level agreements (SLA), quality, and productivity metrics.
• Conducts system enhancement and new software testing, which may include user acceptance testing and regression testing; coordinates with IT/HRIS and vendors.
• Provides training and coaching to HR Specialists

Key Skills and Abilities

• Working knowledge of payroll practices and wage-and-hour compliance (federal, state, and local), including taxation and garnishments.
• Experience interpreting and applying CBAs and pay policies.
• Strong analytical and problem-solving skills; ability to perform root-cause analysis and implement corrective actions.
• High attention to detail and strong control mindset; comfortable performing audits and reconciliations.
• Advanced Excel skills (e.g., pivots, lookups) and ability to analyze payroll reports and trends.
• Proficiency with payroll/HRIS systems (e.g., SAP) and case management/work intake tools.
• Strong customer service orientation and ability to communicate clearly with employees and business partners.
• Leadership skills, including coaching, delegation, prioritization, and change management.
• Ability to manage confidential data and exercise sound judgment.

Education Requirements

Minimum: HS Diploma or GED with demonstrated payroll experience in an HR/payroll environment, including compliance, audits, reconciliations, and customer support.

Preferred: Bachelor's degree in Accounting, Finance, Business, Human Resources, or a related field.

Years of Experience

3+ years of payroll experience with increasing responsibility; prior lead or supervisory experience preferred

2+ years of experience in an HR/payroll environment utilizing an enterprise HRIS/payroll platform (e.g., SAP) and/or case management/work intake tools.

Required Travel

Willingness and ability to travel as required by the business.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion.The number of days required at a CCBSS office location is at the manager’s discretion and may change based on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefits and rewards package.

• Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition- Acknowledging our employees’ contributions
• Retirement Plans & Guidance- Programs to assist associates in saving for retirement
• Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.