Job Description

What to expect

The Payroll Supervisor oversees day-to-day payroll operations for UGE’s management and frontline operational employee populations across multiple pay cycles, including weekly, biweekly, and semi-monthly (twice monthly) payrolls. This role ensures payroll is processed accurately, on time, and in compliance with applicable wage-and-hour requirements, tax regulations, and company policies. The Payroll Lead serves as a key point of escalation for complex payroll issues, drives process consistency across locations.

How you will make an impact

Payroll Operations & Execution

• Lead end-to-end payroll processing across weekly, biweekly, and semi-monthly cycles for both management and frontline operational employees.
• Ensure accurate calculation and processing of hours, overtime, shift differentials, premiums, PTO, retro pay, bonuses, and other earnings/deductions as applicable.
• Validate timekeeping inputs and approvals; partner with Operations leaders to resolve time entry exceptions and deadline adherence.
• Monitor payroll controls (audit checks, variance review, approvals, and cut-off discipline) and ensure timely corrections.

Compliance, Controls & Risk Management

• Ensure compliance with federal/state/local wage and hour rules, pay frequency requirements, and payroll tax obligations.
• Support garnishments, levies, child support, and other mandated deductions; ensure accurate setup and timely remittance.
• Maintain strong internal controls and documentation (segregation of duties, reasonableness checks, approvals, and audit trails).
• Support internal and external audits by providing payroll records, support schedules, and process documentation.

Employee Support & Issue Resolution

• Serve as escalation point for payroll inquiries and complex cases (off-cycle checks, terminations, LOA impacts, pay adjustments, negative balances).
• Provide professional customer service to employees and managers; resolve issues with a high sense of urgency and confidentiality.
• Coordinate with HR on new hires, terminations, pay changes, and benefit/leave impacts to payroll.

Reporting, Reconciliations & Stakeholder Partnership

• Prepare and distribute payroll-related reports (register review, labor summaries, exception logs, overtime reporting, cost center/location reporting).
• Partner with Finance/Accounting to support payroll reconciliations, payroll-to-GL mapping, and period-end close requirements.
• Analyze payroll variances and trends; identify root causes and recommend corrective actions to improve accuracy and efficiency.

Continuous Improvement

• Identify and implement process improvements (automation, standard work, improved controls, cycle-time reductions).

What you will bring

Required Experience, Qualifications, & Skills

• 5+ years of progressive payroll experience, including high-volume operational payroll.
• Demonstrated experience processing multiple pay frequencies (weekly/biweekly/semi-monthly) and handling complex payroll scenarios.
• Strong knowledge of payroll compliance concepts (overtime, pay practices, payroll taxes, garnishments).
• Proficiency in Excel (pivot tables, lookups, data validation) and comfort working with large datasets and reports.
• Proven ability to manage deadlines, prioritize competing work, and communicate clearly with employees and managers.
• High integrity and discretion when handling confidential employee/pay data.

Preferred

• New system implementation experience (implementation, testing, parallel runs, or production support).
• Experience with timekeeping systems and integrations (time capture → payroll).
• Multi-state payroll exposure and experience supporting distributed operations.
• Experience in aviation services, logistics, or other 24/7 operational environments.
• Must be available to support payroll processing deadlines; periodic extended hours during payroll runs, quarter/year-end.

Total Rewards:

Salary will be competitive and commensurate with experience.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Requires ability to communicate and interact with others in the English language, both oral and written
• Requires ability to use computers and other office equipment
• Requires ability to sit, stand and walk for extended periods of time
• Repetitive motions that may include the wrists, hands, and/or fingers
• Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.