Job Description

The role of the Payroll Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in the system testing as needed, provide consultation to clients and other stakeholders.

Responsibilities:

• Responsible & fully accountable for the payroll & audit function of multiple clients
• Responsible for scheduling and running the assigned client payrolls by following standard operating procedures
• Maintains complete, accurate and timely client and employee records based on real time requests
• Maintains complete and accurate client profile notes as well as processing instructions for each client
• Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
• Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
• Initiate pre and post production calls with clients
• Answer client calls (dedicated clients, as well as other clients)
• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
• Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement
• Suggest processes and controls tools improvements
• Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks
• Highlight and escalate relevant matters that may impact the running of client payrolls
• Ensures following of process maps and workflows, including the keeping up to date of trackers, data bases and SOPs
• Ensure the back-up accordingly to the internal procedure in place

Knowledge and skill requirements:

• Very good mastery of French and English, both orally and in writing, at minimum B2
• Mastery of Windows office tools,
• Ability to manage data in large numbers and integrate into a team,
• Preferred Payroll background
• An understanding of the client's trade, business and organisation (payroll calculations, law and human resources)
• Accounting knowledge
• Customer relationship management
• Time management
• Client portfolio management
• Good interpersonal skills
• Analytical skills and an ability to summarise
• Organised
• Rigorous
• Independent
• Working within a team
• Dynamic and responsive