Job Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Please apply until June 29, 2026

Location: Taguig City, Philippines

Professional Area: People and Culture | Service Delivery

Contract Type: Temporary

Professional Level: Experienced

Reporting to: Payroll Manager

Payroll Specialist (Temporary)

A Payroll Specialist ensures the smooth and timely delivery of payroll services to all stakeholders (entities, regions, and employees) in line with agreed service levels. The role focuses on improving processes and providing reliable, end-to-end support across different P&C areas, following standard procedures. This includes reviewing and verifying payroll data across systems, reconciling reports, supporting payroll runs, and making necessary corrections when needed. The Payroll Specialist also handles updates to payroll records, including recurring and one-time payments or deductions, and helps manage and review employee lifecycle data in global systems such as SAP. The role involves checking payroll reports for any issues and working with the team to resolve them, as well as supporting reporting and basic analysis activities. In addition, the Payroll Specialist responds to payroll-related questions, keeps procedures up to date as processes evolve, and supports the onboarding and training of new team members.

As the Payroll Specialist in the area of People andCulture Service Delivery, you will be doing the following:

• Payroll Support - You will provide services based on the P&C Service Catalogue by responding to inquiries and requests in a timely, accurate, and professional manner. You will follow established standard operating procedures (SOPs) when handling tickets submitted through the MyJTI ticketing system (ServiceNow), ensuring all requests and employee data, templates, and documents are properly reviewed and validated based on defined checklists. You will review organizational structures in SAP HR and other relevant systems, as well as employee lifecycle events in line with corporate and local guidelines. You will help ensure that all required data and documents are ready for payroll runs and support regular employee communications related to P&C processes, such as annual data validation or tax submissions. In addition, you will prepare reports using standard templates, support the creation of more complex reports, and contribute to tracking and collecting key performance indicators (KPIs).
• System Change Requests - Support markets in defining business requirements for system changes and play an active role in testing new or updated solutions. You will work closely with BTS IT to recommend and implement system enhancements that improve GBS efficiency and overall service delivery. You will provide guidance to local teams on systems and processes within the GBS scope, helping ensure consistent and effective ways of working. You will also identify opportunities for process improvements and help implement changes that drive efficiency through the standardization of operating procedures. You will also support the implementation and rollout of new systems across different markets, contributing to smooth transitions and successful adoption.
• Training and Expertise Sharing - You will deliver functional training in line with the GBS Training Strategy and Framework. This includes supporting the onboarding of new team members, helping upskill existing team members, and encouraging the sharing of best practices across the team.
• SOPs and Related Documents Update - Keep payroll-related documents, procedures, and the Service Catalogue up to date to reflect any system or process changes. You will create and update training materials, including guides, knowledge base articles, and e-learning content. You will also review existing SOPs, suggest improvements, and develop new procedures when needed to support continuous improvement and team effectiveness.

Who are we looking for?

• Bachelor’s or Master’s degree in a relevant field, or equivalent practical experience
• At least 3 years of experience in a multinational organization in a similar role, with hands-on experience in SAP HR and strong exposure to P&C administration
• Strong written and spoken English communication skills
• Solid knowledge of payroll processes and principles, with an understanding of statutory reporting requirements
• Analytical, proactive, and resourceful, with the ability to manage priorities and work effectively in a fast-paced environment
• Familiarity with SAP CRM is an advantage
• Customer-focused mindset with a commitment to delivering quality service
• Ability to work effectively in diverse and cross-cultural environments

Join a Global Top Employer Where People Come First!

At JTI, we believe that when you’re free to be yourself, incredible things happen.

Our culture is built on trust, authenticity, and empowerment, creating an environment where people feel supported, inspired, and genuinely happy to do their best work. Recognized as a Global Top Employer for 12 consecutive years, we are deeply committed to fostering a people‑centric workplace that values well‑being, flexibility, collaboration, and diversity Here, your voice matters, your individuality is celebrated, and you’re given the freedom and tools to grow your career in a way that’s true to you—while making a meaningful impact and shaping a future you can be proud of.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.