Job Description

Are you interested in creating the future of work?

At TELUS, we’re looking for bright people who like to innovate every day. As part of the People & Culture team, you should know that we’re not your standard (traditional) HR. We embrace change and challenge the status quo and we have fun doing it. We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion.

Here’s what we believe

• We are ONE team – there’s no room for egos or blame
• Everything we do is tied to the business – our customers
• We challenge the status quo – and when others think we’re done, we make it better
• We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
• Our success is all about how we do things – how we lead and think, proactively solve problems, deliver, communicate, and more!

In this role, you will be part of a team responsible for North America payroll administration, delivering excellent support and impeccable customer service to approximately 5000 + employees. You will put your best foot forward by helping –

• Deliver superior team member experiences by providing payroll expertise and guidance to all of our stakeholders
• Bridge the gap between system and people by being the business process expert of the various HR tools we own and providing ongoing coaching to our payroll and benefit administrators
• Bring a mindset of innovation and continuous improvement by challenging the status quo and implementing process improvements
• Ensure the integrity of our overall data through audits, automation, and a relentless focus on safeguarding the quality of our work

What you’ll do

Reporting to the Manager of Global Payroll Operations and, you will bring your A-game by:

• Assisting the timely processing of all aspects of semi-monthly and weekly payroll in North America WorkDay & Ceridian Dayforce. This includes but is not limited to day to day processing, ROE prep, and responding to general ledger inquiries.
• Performing professional analysis of payroll related transactions
• Prioritizing and responding to second tier employee inquiries in an effective manner within established SLA’s
• Assisting with year-end government filings
• Participating in peer audit/review of payrolls being processed by team members and collaboratively communicate issues as appropriate
• Participating in special projects as required
• Assisting on other administrative duties as assigned

Qualifications

What you bring

• Minimum of 1 year payroll experience working on both federally and provincially regulated Canadian or US payrolls
• Knowledge of payroll related taxation rules/ laws
• Proficient with MS Office applications, specifically MS Word, with an intermediate to advanced level of experience with Excel
• A high degree of comfort with technology, with a desire to learn
• Experience with payroll software, such as Ceridian Dayforce, (WorkDay would be considered an asset)
• Possess excellent organizational skills and ability to multi-task in a fast paced environment
• Excellent oral and written communication skills with the ability to interact effectively with multiple levels of management within the organization
• Strong analytical and problem solving skills dealing with regular and complex problems
• Skilled at handling confidential information using tact and discretion
• Deadline driven, resilient and able to work well in both structured and unstructured environments

Advanced knowledge of English is required, because you will, , interact in English with external parties (clients, suppliers, candidates, external partners...), interact in English with internal parties (colleagues, internal partners, stakeholders...), as part of this position's main responsibilities, given its scope.

Great-to-haves

• Post-secondary education in Human Resources is an asset
• CPA/PCP/CPP/PLP/LAP designation would be an asset
• Bilingual in English and French, both written and oral, is considered an asset