Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity
Dayforce is currently seeking a Payroll Specialist II to join our Dayforce Managed Team. The Payroll Specialist II is responsible for processing end to end payroll for New Zealand.
We service our customers by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact centre, allowing the customer to focus on their core business.
The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management and tax. They will also interface with customers and use critical thinking skills to resolve complex problems.
What you’ll get to do
• Abide by Dayforce’s Code of Conduct, Values and Policies and Procedures
• Be aware of and comply with all Dayforce and customer Information Security protocols
• Adherent to all Information Security Standards Policies and Procedures
• Manage the full payroll lifecycle, including taxes, benefits, and associated processes, ensuring accuracy, timeliness, reconciliation, and proper transmission.
• Process payroll-related changes, tax forms, and payments accurately and within required timelines for assigned customers.
• Perform quality control checks and audits to maintain a low error rate and high standards of accuracy.
• Collaborate with cross-functional teams to resolve payroll issues and employee inquiries, providing daily support and subject matter expertise.
• Provide payroll support services to customers according to Dayforce contract, legislative requirements, and business needs.
• Update and review standard operating procedures.
• Demonstrate an “I own it” mindset, taking full accountability for payroll deliverables from initiation to completion.
• Manage customer-related tasks within case management systems, ensuring documentation is accurate, complete, and timely.
• Proactively manage monthly and year-end payroll auditing and processing
• Identify risks, opportunities, and process improvements, taking proactive action to enhance efficiency and outcomes.
• Drive customer satisfaction by consistently delivering high-quality service.
• Act as an effective and collaborative team member, contributing to team success.
• Proactively identify and escalate risks as needed.
• Meet or exceed established Key Performance Indicators (KPIs).
• Execute corrective and preventative action plans to address process gaps or issues.
• Manage customer complaints proactively, ensuring timely and effective resolution.
• Deliver tasks in accordance with agreed schedules, procedures, and quality standards.
• Participate in training and development opportunities to build skills and knowledge.
• Actively seek, receive, and apply feedback to support continuous professional development.
Skills and experience we value
• Tertiary qualification (Degree or associate degree) in Human Resources, Business, Finance, Accounting/Taxation, or a related discipline.
• 3+ years of end-to-end payroll experience across New Zealand, with strong knowledge of local legislation and compliance requirements.
• Experience using Dayforce aPay system, or similar payroll systems and technologies.
• Relevant industry certifications (or a willingness to obtain certification post-employment).
• Demonstrated commitment to continuous learning
• Strong verbal and written communication skills, with the ability to convey technical information clearly and effectively to customers and team members.
• Ability to thrive in a fast-paced environment with tight deadlines, effectively prioritising tasks and managing competing demands.
• Self-motivated and proactive, with the ability to take initiative and work independently with minimal supervision.
• Process and detail-oriented with strong organisational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process