Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

What you’ll get to do:

• Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited and transmitted accurately and timely for all assigned clients.
• Ensure accurate and timely processing of payroll impacting changes, payment and payroll processing for assigned clients.
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
• Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre)
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents.
• Provide customers with regular and timely incident updates.
• Maintains the highest level of customer satisfaction.
• Contributes to the support knowledgebase.
• Create, update, and review standard operating procedures (SOP) and perform frequent and timely document reviews.
• Have an ‘I own it’ attitude about deliverables and projects from start to finish.
• Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely.
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.

Skills and Experience we Value:

• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards.
• Meet or exceed process KPIs.
• Drive customer satisfaction by providing high quality of service.
• Execute corrective and preventive action plans.
• Record key delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in process.
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback.
• Will be formally supervised by Team Lead/Manager
• Promptly escalate exceptions to the Seniors/Team Lead/Manager
• Accountable for individual performance
• Experience in high volume payroll operation. End to end payroll experience is a plus.
• Experience in the payroll outsourcing or consulting industry preferred
• Requires a clear understanding of payroll, RTI and an understanding of applicable legislative requirements
• Time Management and prioritization
• Previous customer support experience
• Demonstrable written and verbal communication skills using a variety of media dependent on the situation
• Fluency in English (oral and written)
• Telephone manner
• Analytical and Reporting Skills
• Computer Literate (MS Word, Excel, PowerPoint, Outlook)

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process