Process payroll accurately, on time and within all applicable policies, regulations, union contracts, and wage and hour laws.
Collaborate with human resource and labor relations professionals to stay informed of payroll policies, union contracts, procedures and guidelines.
Monitor employee time sheets for accuracy.
Communicate with supervisors and managers to ensure time entry is accurate and timely.
Assist with processing reimbursement of accidental over payments.
Initiate or assist with employee payroll communications.
Review, research, and resolve payroll issues.
Communicate effectively with employees and Central Payroll staff to identify and correct errors and problems that affect payroll processing, including client payroll system issues.
Interpret established payroll policies, procedures and other relevant sources to internal and external customers as needed.
Handle sensitive, confidential information and manage potentially volatile situations.
Research and summarize specialized or technical information from varied sources, which requires selecting the most appropriate material and the use of spreadsheets and/or customized database applications.
Organize, oversee, track, and maintain payroll files with a high degree of accuracy.
Assist in creating desk procedures.
Assist in training employees and supervisors on the use of the payroll system, including the application of relevant policies, procedures, regulations, union contracts, and wage and hour laws.
Other special projects and duties as assigned.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
A minimum of three years of experience in payroll processing including processing payroll for a group of at least 250 employees.
Demonstrated experience providing excellent customer service, including analyzing, researching and solving customer issues while maintaining positive customer relationships.
Demonstrated knowledge of payroll rules, regulations, guidelines, as well as State and Federal wage and hour laws.
Ability to effectively manage and complete multiple tasks that may have competing priorities.
Experience and demonstrated ability to perform payroll related training.
Demonstrated ability to work with a diverse workforce.
Ability to maintain confidentiality of sensitive matters.
Ability to work in stressful situations.
Ability to use tact, diplomacy and persuasion while dealing with internal and external customers.
Demonstrated ability to work effectively in a team.
Effective time management skills.
Skill in researching and analyzing data, identifying problems and proposing solutions.
Demonstrated written and oral communication skills.
Interpersonal and human relations skills.
Organizational and problem solving skills.
Skilled in using Microsoft Word and Excel for Word processing and creating spreadsheets
