Downloading report from the ESC tool and Assigning the tickets with in the Team Members
Resolving the employees Salary queries and Income Tax querie thru tickets, email and calls on or before agreed SLA
Complicated tickets will be handled over a telephonic conversation or through an email communication
Co-ordinate with different internal teams for resolving the query ( Payroll Team, HR, SAP Time entry team)
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
