Finance, Planning, and Budgeting (FPB) has an outstanding opportunity for a Payroll Office Specialist (Payroll Office SpecialistNE SSEIU NonSupv)to join their team.    

About this Opportunity    

ThePayroll Office Specialistto playa key role in providing payroll customer support to employees throughout the institution.Under general supervision of the Payroll Office Manager, the Payroll Support Specialist will play a critical role in deliveringquality exceptionalcustomer service and addressing payroll-related inquiries

Key Responsibilities 

Payment Adjustments and Corrections- 60%

• Overpayment recovery, including reporting and coordination with external collection agencies

• Retroactive payments

• Payment adjustments

• Final payments

• Time entry and corrections

• Provide guidance on payroll transactional processes, including payroll inputs and voluntary deductions

Customer Service-20%

• Coordinate with internal partners to resolve escalated inquiries

• Utilize UW Connect tofacilitatemanagement of inquiries/issuesin accordance withestablished protocols.

• Support periodic Workday update cycles, including payroll testing

• Collaborate across Payroll, UW Benefits and HCM to ensuretimelyresolution of complex issues

Knowledge, Training & Compliance- 20%

• Support payroll knowledge-management processes, including updates to the internal knowledge repository (Wiki, etc.)

• Support payroll training activities, including development, delivery, and verification of training content

• Contribute to internal control development and management reporting aligned with state and federal tax regulations

• Identifyand escalate process- improvement opportunities to deliver enhanced customer services to the organization

Performance Standards (Applies to All Responsibilities)

• Complete assigned payroll transactions accurately and on schedule

• Maintain a strong customer-service environment through collaboration and clear communication

• Perform related duties as assigned

Required Qualifications 

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. 

Minimum Qualifications 

• ABachelor’s Degree in accounting, business administration, computer science, economics, or closely related field that includes thirty quarter hours or twenty semester hours of college-level accounting courses

• Three years of experience working in a payroll related role, including working knowledge of key payroll transactional processes, accountingstandardsand taxation requirements

• Two years of working experience processing transactions in the payroll domain

• Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification

Preferred Qualifications 

• Experience providing excellent customer service to a wide range of customers

• Experienceproviding service to a diverse group of customers; ability toexhibita high degree of respect for diversity in customer base

• Experience resolving complex inquiries andexhibitingefficient performance during high-volumetimeframes 

• Ability to learn broad scope of Payroll/Finance/HR contentin order toprovide excellent customer service

• Ability to communicate clearly, in writingand inverbally to a broad, diverse audience

• Ability to quickly learn new software systems

• Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities

About the Team 

Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, analytical, and budgeting functions for the University of Washington, including:   

• Financial Stewardship & Operations   

• Institutional Analytics & Decision Support   

• Budget, Policy & Strategy   

• University Business Service 

The Payroll Office has responsibility for executing designated payroll transactional processes, including payroll inputs, retroactive payments, overpayment recovery, withholding orders, tax treaties, time tracking and report reconciliation and addressing customer inquiries.