Job Description

Who we are🩵

We’rethe people behind global loyalty currency, Avios, and home to two ambitious, growing businesses across Loyalty and Holidays. Each business has its own goals,strategyand team, but collectively we share a purpose to create the world’s most rewarding experiences for our customers through loyalty programmes, newproductsand holidays 

We’reona truly excitingjourney of growth and transformation –we’regoing places! This is where you come in. 

The opportunity ✨

AsourPayroll Manager,you’lllead and evolve payroll across a complex, fast-moving environment (going beyond processing to drive accuracy,insightand continuous improvement). Working closely with teams across people,rewardand finance,you’lloversee the full employee lifecycle, strengthencontrolsand helpmodernisesystems, while also supporting Spanish payroll and ensuring compliance. This is a high-impact role that blends hands-on leadership with transformation,giving you the opportunity to develop a team, shape how payrolloperatesacross the business and influence widerpeopleprocesses.

Ifyou’recommercially minded, detail-focused and motivated by improving systems and colleague experience, this is a chance to step into a role where your ideas will genuinely shape ourfuture ofpayroll.

This role is based out of our London office. We call our approach to hybrid working The Blend—it’sabout giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you willbe requiredto spend at least two days per weekin the office, with the rest of the time working from home. You may alsobe requiredto work from one of our other office or partner locations, based on your role and 'to do' list.

Whatyou’llget up to 🌠

• Lead end-to-end payroll delivery,ensuring accuracy, timeliness,complianceand a high-quality colleague experience across the full employee lifecycle

• Develop and coach the payroll team,shifting focus from manual intervention and transactional processing to data ownership,insightand continuous improvement

• Partner with People, Reward and Finance to strengthen controls, streamline inputs and resolve issues efficiently

• Improve payroll processes and handoffs,driving automation, reducing manualworkand enhancing accuracy and auditability

• Oversee complex and cyclical payroll activityincluding pensions, benefits and specialist calculations whilemaintaininggovernance standards

• Maintain oversight of Spanish payroll ensuring compliance,coordinationand effective stakeholder management

What we need from you💡

• Proven payroll leadership experiencewithin a shared services function,with the ability to develop teams, build capability and drive a shift towards ownership,controland insight

• Strong end-to-end payroll knowledge,including employee lifecycle, compliance,controlsand month-end delivery within a people-led, commercially focused environment

• Confident stakeholder manager;you’reable to partner effectively with People, Reward and Finance to influence outcomes and improve processes

• You have a systems and data-driven mindsetYou’recomfortable withWorkdaypayroll, reporting and using insight toidentifyissues and drive improvements

• Experience leading change and continuous improvement,simplifying processes, reducing manualworkand challenging legacy ways of working

• Strong problem-solving ability;you’reable tospot patterns, managecomplex payroll scenarios and balanceoperational delivery with risk management

• You’rea clear and credible communicator,able to explain payroll concepts to a range of audiences with a pragmatic, solutions-focused approach

• You have exposure to international payroll (particularly multi-country oversight) and experience in a fast-paced, evolving organisation

We might not be right for you if:  

• You only want to focus on your to-do list;we’rea small, high-performing team, we help each other to succeed. 

• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environmentisn’tright for everyone. 

• You prefer a steady-state role with fixed processes; this role is best suited to someone who is curious, embraces change and is motivated by continuously improving how things work

If you think you have what it takes butdon'tmeet every single point above, please do still apply.We'dlove to chat and see if you could be a great fit. 

Diversity and Inclusion

Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.

We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.

We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.