Job Description
Payroll Implementation Specialist
Department: Operations
Employment Type: Permanent
Location: Germany
Reporting To: Head of Onboarding
The Payroll Implementation Specialist for Germany is the front face for our German office for all new clients and at the heart of our ongoing payroll operations. Implementing all new payrolls for our German clients, ensuring full compliance with German tax, social security, and labour regulations and managing a portfolio of customers providing the delivery of end-to-end payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best in class customer experience.
As this is a busy bureau role, your portfolio will be varied with a range of weekly, fortnightly and monthly payrolls for clients with small headcounts, up to large corporate organisations.
On a typical day, you’ll be…
- Reviewing client requirements and payroll data to ensure accuracy before configuring system settings.
- Setting up German payroll rules, tax parameters, and social security contributions within the payroll system.
- Running test payroll cycles, troubleshooting discrepancies, and documenting fixes or configuration changes.
- Meeting with clients to clarify requirements, provide updates, or guide them through statutory processes and deadlines.
- Collaborating with internal teams, such as Product, Commercial and Operations teams, to resolve technical or legislative queries.
- Conducting training sessions or walkthroughs to help clients understand payroll outputs and system functionality.
- Monitoring project timelines, preparing status reports, and ensuring key milestones are completed on schedule.
- Staying updated on changes to German payroll legislation and evaluating their impact on active implementations.
To be truly effective you will…
- Have considerable experience in processing German payroll and implementations, with good knowledge of payroll related legislation, taxation rules and superannuation requirements
- Have great numerical skills with a strong emphasis on quality and accuracy
- Have a genuine and fervent commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
- Display an unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Exceptional competency with databases, systems and software packages, especially Microsoft Excel.
- Have the ability to manage multiple and often conflicting deadlines and tasks with a focus on service delivery
