SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
As we grow our SAP MPS (Managed Payroll Services) and BPO capabilities, we’re building a brand-new team and seeking talented individuals at all levels. If you're passionate about Payroll and HR outsourcing and want to be part of an international team delivering innovative solutions, this is your chance to make a real impact. Become a key player in shaping the future of global HR and payroll services.
About the role:
The HR & Payroll Operations Manager is responsible for leading the day-to-day delivery of managed payroll services (MPS) for international clients.
This role ensures accurate, compliant, and timely payroll processing, manages client relationships, and drives continuous improvement in payroll operations.
The Payroll Operations Manager acts as the main escalation point for payroll issues, collaborates closely with Payroll Country Leads, and supports the professional development of the payroll team.
Which tasks can you expect?
Lead and manage the HR & payroll operations team, ensuring accurate and timely payroll processing in line with contractual scope and SLAs.
Maintain and strengthen client relationships, acting as the primary point of contact for payroll service delivery.
Prepare and present payroll performance reports and KPIs in monthly client review meetings.
Monitor and manage service level credits, ensuring SLA compliance and addressing deviations.
Act as an escalation point for unresolved payroll issues, ensuring effective resolution in line with global standards.
Collaborate with the Global Process Owners, Payroll Country Leads and other stakeholders to identify and implement process improvements.
Oversee staffing, recruitment, and onboarding for the payroll operations team.
Conduct regular team evaluations, provide feedback, and support ongoing professional development.
Support the development and delivery of training materials and programs for payroll staff.
Foster a positive, collaborative, and high-performance team.
Develop a mindset of continuous improvement within the team.
Ensure compliance with global and local payroll regulations and standards.
Coordinate team-impacting projects to achieve defined results.
What do you have to offer?
5+ years of experience in HR/payroll operations, preferably in an international or MPS/BPO environment.
Strong understanding of HR/payroll processes, compliance, and regulations (global payroll standards).
Experience in managing client relationships and delivering payroll services to multinational clients. Familiarity with SLAs, KPI measurement, and reporting.
Demonstrated leadership skills, including team development and performance management.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities, including adaptability in dynamic environment.
Experience in Change Management, planning, communication, and implementation of organizational changes.
Strong project coordination and stakeholder engagement abilities.
Experience with SAP Payroll, SuccessFactors, or similar platforms is a plus.
Payroll certifications (CPP, CPS, CPM) are an advantage.
Fluent in English; additional languages are a plus.
What do we have to offer?
🏝️ Comprehensive training and development programs.
🏝️ Flexible working schedule
🏝️ Private medical insurance 100% covered by SD Worx
🏝️ 25 vacation days
🏝️ 18 hours for personal matters
🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
🏝️ Cobee flexible retribution options: meals, transportation, etc.
🏝️ Laptop and equipment provided
🏝️ Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)
🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.
SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.
All hiring decisions are made based on skills, experience and role‑related qualifications.
We spark success at the heart of your business so you and your people can thrive.
About SD Worx
In today’s new world of fluid work, people want to be inspired by what they do and have the freedom to focus on what matters. Organisations need a dynamic, motivated workforce empowered by smart technology. As a leading European provider of integrated HR solutions, SD Worx turns HR into a source of value for their customers’ business and the people that work for them. SD Worx delivers HR solutions across the entire employee lifecycle, from paying employees to attracting, employing, rewarding and developing the talent who make businesses succeed. SD Worx powers performance through four core capabilities: software, outsourcing, consultancy and data-driven insights.
SD Worx is the trusted leading European provider of end-to-end HR solutions for all organisations and workers. About 90,000 small and large organisations across Europe place their trust in the company and its +75 years' worth of experience. SD Worx calculates the salaries of approximately 5.7 million employees and ranks among the top five worldwide. The more than 7,500 employees operate in Belgium (HQ), Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mauritius, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. SD Worx achieved a consolidated revenue of EUR 1.058 billion in 2023.
More info on www.sdworx.com
