Job Description

Salary £31, 537 - £33,699 per week
Hours per week: 37 hours
Temporary/Fixed term: 12 Months

Are you an experienced payroll professional with excellent analytical skills and a talent for coordinating complex processes? We're looking for a Payroll Delivery Services Coordinator to play a key role in delivering high-quality payroll services, supporting organisational change and driving continuous service improvement.

The Payroll Delivery Team provides payroll services to Wiltshire Council, schools, academies and a range of external public-sector organisations. This includes providing advice and guidance on payroll-related matters, maintaining employee records, and supporting the development of HR&OD services through improved systems, processes and management information.

This technical role supports the delivery of payroll services by acting as a key point of contact across Payroll Delivery, customers and internal teams, ensuring activities are effectively coordinated and delivered in line with organisational and financial controls.

The postholder will use their knowledge of local government payroll processes, Oracle systems, organisational structures and data to interpret requirements, resolve issues and support the effective delivery of payroll services.

To be successful in this role, you will hold an NVQ in Business Management or have equivalent knowledge gained through relevant experience. You will have experience working in a technical environment, including reporting, data analysis and basic programming. As a strong problem solver, you will demonstrate sound judgement, excellent attention to detail and strong IT skills, enabling you to analyse and interpret information effectively.

Why us?

At Wiltshire Council, we're committed to creating stronger communities and delivering excellent services for our residents, schools and partners. If you're passionate about payroll, customer service and continuous improvement, we'd love to hear from you.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Clare Baker, Payroll Delivery Team Lead, clare.baker@wiltshire.gov.uk

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.