Job Description

Legal Entity: American Honda Motor Co., Inc.

Business Unit: BU Human Resources

Department: DEP Payroll

Division: DIV HR Ops, Total Rewards

Work Location: Honda Heritage Center

Shift: 1st

Workstyle: Remote Eligible up to 20%

Career Level: 2

Job Grade: Non-Exempt-5 (NE5)

Job Purpose

The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.

Key Accountabilities

Payroll Customer Service & Tier 1 Case Resolution

• Serve as the first point of contact for payroll-related inquiries submitted through HR

Connect, email, phone, or other service channels

• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,

timekeeping, payroll calendars, and general payroll processes

• Provide professional, accurate, and customer-focused communication to associates,

managers, HR partners, and external requestors

• Document case activity, research steps, outcomes, and customer communications

clearly and consistently

• Escalate sensitive, urgent, or complex issues to appropriate payroll teams or

leadership

Case Intake, Triage & Dispatch

• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,

Payroll Tax, or Time & Labor based on issue type and required expertise.

• Monitor case queues to support service level agreement adherence and timely follow-

up

• Identify missing information and request additional details needed to support

resolution

• Partner with payroll workstreams to ensure cases are routed accurately and closed

with appropriate documentation

• Identify recurring routing issues and recommend improvements to case categories,

intake forms, and knowledge articles.

Employment Verifications, Legal Requests & Administrative Support

• Complete verification of employment and income requests in accordance with

company policy and confidentiality requirements

• Research and support legal requests, subpoenas, garnishment inquiries,

unemployment surveys, and payroll record requests as assigned

• Maintain accurate payroll support documentation and ensure sensitive information is

handled with discretion

• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when

additional review is required.

Knowledge Management & Continuous Improvement

• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs,

and standard operating procedures.

• Identify inquiry trends, customer experience concerns, and opportunities to improve

service delivery.

• Participate in training, cross-training, and process improvement activities to strengthen

payroll support consistency

Qualifications, Experience, and Skills

Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred

• Equivalent combination of education and relevant experience may be considered.

Minimum Experience

• One to three years of customer service, payroll support, HR shared services, human

resources, timekeeping, or related administrative experience.

• Experience using case management, ticketing, payroll, or timekeeping systems

preferred.

• Experience in handling confidential employee information and service level

expectations preferred.

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.