Job Description

Primary Responsibilities

Process complex weekly payrolls for various employee groups, ensuring timeliness, accuracy, and compliance with collective bargaining agreements and regulations
Enter data for new and existing employees
Assist with payroll-related research and analysis
Assist employees with payroll-related questions and issues, demonstrating customer service excellence
Answer inquiries on unemployment claims, employment verifications, workers’ compensation, mortgage and loan applications
Maintain paid time off records for assigned employee groups
Investigate and resolve payroll discrepancies, in accordance with regulations
Maintain in-depth knowledge of payroll-related regulations and high degree of familiarity with collective bargaining agreements and non-contractual pay practices
Provide general administrative support, including answering phones, handling walk-in traffic, and filing, as necessary
Participate in the preparation of Payroll and Finance mailings to employees
Provide accounting support for Finance Department including documentation review and financial analyses and reconciliations
Assist in the follow-up and reissuance of uncashed checks
Coordinate securely gathering banking information and setting up electronic payments, and fielding questions regarding and resolving issues with returned payments
Assistance with other finance and accounting department tasks on a partial weekly basis
Other duties as assigned

Skills and Qualifications

• High school diploma or equivalent education required. Bachelor’s degree preferred.
• Excellent mathematical skills.
• Proficiency with Microsoft Office (in particular, strong Excel skills).
• Minimum of one year payroll experience.
• Prior experience in a union environment preferred.
• Excellent oral and written communication skills.
• Top-notch customer service skills.
• Excellent organization skills and attention to detail.
• Opera knowledge, appreciation for the arts, and language skills a plus.

Physical Demands

• Must be able to work well in a high-pressure/fast-paced environment
• Must be able to deal with a variety of personality types
• Must be able to learn and adapt to a changing work environment
• Must be able to handle confidential information with the utmost discretion
• Must be able to work successfully both independently and as part of a team
• Regularly required to sit, talk, and hear
• Frequently required to use repetitive hand motion and to stand, walk, reach, bend
• Occasionally required to lift up to 20 pounds
• Must be able to work in person at the Opera House office a minimum of four days a week