Job Description

As the Payroll Analyst, you will serve as a specialist in payroll operations, supporting the Payroll Lead in ensuring the accuracy, efficiency, and compliance of payroll processing. In this role, you will handle critical ticket assignments, oversee the resolution of escalated payroll issues, and ensure adherence to established processes. You will also support ongoing process improvement initiatives, provide specialized training to team members, and contribute to compliance by conducting audits and maintaining process documentation. You will collaborate closely with cross-functional teams, manage process trackers, and support the Payroll Lead in meeting service-level agreements (SLAs) and maintaining operational standards. Primary Responsibilities:

• Payroll Processing Cycle Ownership: Play a key role in the payroll processing cycle, ensuring compliance with policies, accuracy in payroll calculations, and efficiency in execution. Oversee all phases of payroll processing to ensure timely and accurate payroll delivery.
• Update Documentation & Trackers: Maintain and update detailed process documentation, including DTPs (Desktop Procedures), and ensure all process trackers are current. Support the Payroll Lead in preparing reports for governance and performance management.
• Continuous Improvement & Process Optimization: Identify opportunities for process improvement, focusing on enhancing control measures, automating tasks, and improving response times. Collaborate with the Payroll Lead to implement changes that optimize payroll operations.
• Service Level Agreement (SLA) Compliance: Validate SLA workbooks and ensure that payroll processing adheres to the expected standards. Assist the Payroll Lead in monitoring performance metrics and addressing any gaps promptly.
• Collaboration & Communication: Collaborate closely with HR, finance, and IT teams to ensure seamless integration and data flow across functions. Participate in governance calls (daily, weekly, monthly) and provide insights to drive improvement.
• Customer Centricity: Ensure best in class customer satisfaction through regular feedback analysis and implementation of improvement action plans.
• KHMS: Follow Kraft Heinz Management System program for Payroll operations team, ensuring standards and processes are aligned with KHMS playbook.

Education:

• Bachelor’s degree in Human Resources, Finance, Accounting, or a related field required.

Experience:

• 2+ years of experience in payroll operations, w
• Familiarity with payroll software and HRIS platforms (Workday experience is advantageous).

Skills

• Fluency in English, with excellent written and verbal communication skills, essential for interacting with HR stakeholders, employees, and third-party vendors.
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams and resolve escalated issues.
• Commitment to continuous improvement, with a proactive approach to identifying and implementing process optimizations.
• Customer centric approach – always focused on the needs and experiences of customers.
• Analytical mindset – ability to approach problems using logical and systematic perspective.

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes