Job Description

Payroll Administrator

Department: Operations

Employment Type: Permanent

Location: Leiden, Netherlands

Reporting To: Payroll ITO Manager

Our payroll operations are at the heart of our business, managing a portfolio of customers and ensuring the delivery of the end-to-end payroll service consistently, accurately and on time. The Payroll Administrator will work with their customer base to manage their payroll from the beginning of the payroll cycle right through to social and fiscal declarations, advising and guiding customers through the cycle on tax and social declarations and providing a best in class customer experience.

What a typical day looks like...

• Processing monthly payroll changes
• Delivering monthly, client-specific administrative reports
• Reviewing payroll calculations (four-eyes principle)
• Filing monthly payroll tax returns for our clients
• Monthly contact with clients to discuss payroll changes
• Advising clients on payroll and tax-related matters
• Monitoring deadlines and maintain client action lists
• Reviewing official tax notices

This is a client centric role, so this role focuses on fantastic customer service, as well as the ability to manage a really varied workload with a lot of client and partner interaction.

To be truly effective you will…

• At least MBO-level education or equivalent working and thinking level
• Have strong knowledge of Dutch payroll processes, statutory requirements, and labour laws
• Have similar field ie. Payroll /Outsourcing environment experience
• Demonstrate high attention to detail, accuracy, and ability to meet tight deadlines
• Be proactive, responsive, and able to manage multiple client accounts effectively
• Communicate confidently and professionally with clients and internal stakeholders
• Show good problem-solving skills and know when to escalate issues appropriately
• Maintain confidentiality and uphold high standards of integrity
• Be collaborative, adaptable, and committed to continuous improvement in service delivery