Payroll Administration Team Lead

Salary - £32,422 - £44,455 along with excellent employee benefits
Location- Trinity House (Nottingham) (Hybrid working)
Permanent

The Payroll Administration Lead ensures accurate and timely monthly payroll using SAP and Workday, providing day-to-day leadership to Payroll Administrators. They oversee workload, quality assurance, and complex query resolution, acting as a role model and first escalation point. The lead drives service excellence, develops team skills, and supports continuous payroll process improvements.
Key Responsibilities:
- Manage and coach Payroll Administrators, providing feedback and development.
- Support query resolution via Live Chat, Help Cases, and email, ensuring accuracy and timely responses.
- Review and approve payroll tasks to ensure compliance and reduce errors.
- Escalate and investigate complex payroll issues, recommending improvements and escalating risks.
- Assist Payroll Manager with operations, workload monitoring, and KPI achievement.
- Perform payroll transactions and administrative tasks as needed.
- Lead or support payroll projects, ensuring compliance and operational effectiveness.

- Proven experience in leading and coaching teams for high performance.
- Strong organisational skills in deadline-driven payroll environments.
- In-depth knowledge of payroll processes and best practices.
- Detail-oriented with ability to analyse large datasets; advanced Excel skills desirable; SAP HR and Workday experience advantageous.
- High integrity with confidentiality.
- Formal payroll qualification required; advanced payroll certifications preferrable

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2026 and the Best Place to Work for 16–34-year-olds
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024 We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process, and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.