**Job Summary:**
We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction.
**Qualifications:**
- High school diploma or equivalent required; associate degree preferred
- Previous experience in a customer service role, preferably in an automotive service environment
- Strong communication and interpersonal skills
- Knowledge of automotive systems and maintenance services
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer systems and software
**Responsibilities:**
- Greet customers and assist them with determining their service needs
- Schedule service appointments and communicate with customers throughout the process
- Advise customers on necessary services based on vehicle inspections and manufacturer recommendations
- Provide estimates for services and obtain customer approval
- Coordinate with technicians to ensure timely completion of services
- Resolve customer complaints and issues in a professional manner
- Maintain customer records and service history accurately in the system
- Stay updated on product knowledge, manufacturer updates, and service procedures
**Additional Requirements:**
- Valid driver's license (at least 3 consecutive years) and clean driving record
- Willingness to participate in training and development opportunities
- Ability to work a flexible schedule, including weekends
- Commitment to providing exceptional customer service and building customer loyalty.
We have been proudly serving the Rio Grande Valley since 1979, and are so honored to have been able to plant our roots here. We specialize in selling, trading and servicing Chevrolet, Buick, and GMC, Dodge Ram, Chrysler, Jeep, Ford, Lincoln, Mercury, Volkswagen, and Mitsubishi vehicles, and we have an extensive used vehicle inventory. We can get you the right car, regardless! We also service all makes and models, so whether you are in the market for a new vehicle or need a great place to service it, the Payne Auto Groups has got you covered! We are located all around the Rio Grande Valley! Come on out and give us a visit!
