Job Description

Be the Expert Behind Every Payment Experience

Are you the person others turn to when a problem gets complicated? Do you enjoy digging into details, solving challenging issues, and improving processes that make a real impact?

Atlantic is seeking a Payments Specialist III to play a critical role in our payments operations. This is more than a processing position, it's an opportunity to become a subject matter expert in modern payment systems, fraud prevention, risk management, and emerging payment technologies while partnering with leaders across the organization.

What You'll Do

• Own complex payment operations including debit cards, wire transfers, electronic funds transfers, payment investigations, and high-risk payment programs.
• Resolve escalated issues by researching transactions, identifying root causes, and supporting members and internal teams.
• Support fraud and risk mitigation efforts in partnership with the Fraud team.
• Improve processes and controls by identifying efficiencies, reducing risk, and enhancing the member experience.
• Protect operational quality through quality reviews, trend analysis, documentation, and cross-training support.

What Success Looks Like

• Becoming a trusted resource for complex payment-related questions and escalations.
• Identifying risks and resolving issues before they impact members.
• Improving processes that increase efficiency and strengthen controls.
• Building productive relationships across operations, fraud, and frontline teams.
• Continuously expanding your expertise in payment systems and emerging technologies.

Who We Are

We are Atlantic. Our mission is to help people do better. We're a collaborative, member-focused team that values accountability, continuous improvement, and doing the right thing. We believe the best solutions come from people who are curious, engaged, and willing to challenge the status quo.

Why join Atlantic?

Payments are evolving rapidly, and this role puts you at the center of it. You'll work with complex payment systems, emerging technologies, fraud and risk initiatives, and operational improvements that directly impact our members and the organization.

Atlantic is proud to be an Equal Opportunity Employer.

Requirements

What You Bring

• 3–5 years of related payments, operations, banking, credit union, or financial services.
• Associate degree, specialized certification, vendor training program, apprenticeship, or equivalent combination of education and experience.
• Strong analytical, problem-solving, and decision-making skills
• Strong written and verbal communication
• Exceptional attention to detail
• Ability to work independently and collaboratively
• Experience with Microsoft Office and learning new platforms