Job Description

Join our team as a Payments Services Collections Specialist, where you'll manage collections and minimize financial impact to the company. Handle chargebacks, fees, and disputed items, negotiate payment arrangements, and collaborate with internal groups for efficient resolution.

As a Payments Services Collections Specialist within Payments Collections Team, you will be responsible for collecting chargebacks, fees, and other disputed client items. You will locate and contact Payment’s clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and act as a key liaison with other internal groups to promptly eliminate negative financial impact to JPMC.

Job responsibilities:

• Manages collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment.
• Locates and contacts clients by telephone and email to collect chargebacks, fees, and disputed items.
• Handles skip-tracing assignments and assesses the severity of delinquency.
• Makes decisions based on the firm's established criteria and negotiates payment arrangements.
• Requests client’s account termination and manages the return or billing of rented equipment.
• Documents account activities thoroughly and concisely.
• Collaborates with internal groups to eliminate negative financial impact.
• Abides by all applicable regulatory and department practices and procedures.

Required qualifications, capabilities, and skills:

• Excellent PC and keyboarding skills, with proficiency in MS Office products, including intermediate Word and Excel.
• Strong analytical, communication, and negotiation skills.
• Proven self-starter, results-oriented, and team player.
• Ability to work independently and in a team environment.
• Critical thinking and independent judgment skills.
• Comfortable communicating with clients and internal partners in a metrics-driven environment.
• Ability to navigate multiple technologies while staying engaged with clients and internal partners.
• Resiliency and adaptability in a fast-paced environment.
• Logical problem-solving and good judgment to ensure appropriate outcomes.
• Effective prioritization to ensure efficiency.

Preferred qualifications, capabilities, and skills:

• Experience in Banking, Commercial, or Payment Processing Industry.
• Alteryx and Tableau knowledge.
• Demonstrated experience in commercial accounts receivable collection.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.